Forum Discussion

AmandaDouglas-e's avatar
AmandaDouglas-e
Community Member
8 months ago
Solved

Does anyone else find Rise is slow these days?

Rise has been very slow and quite glitchy as of late. I initially thought this was an issue with my computer being overloaded and slow as a result. However, we've tested this on multiple computers ...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

StevenBenassi's avatar
StevenBenassi
Staff
6 months ago

Hi Everyone!

I understand you are facing setbacks and lag, when authoring in Rise 360!

Thank you for highlighting the issue, and sharing your feedback in this discussion. I've notified our Rise 360 development team, who is currently looking into possible causes of this behavior. Our goal is never to leave our authors stuck in their development.

Thank you for your patience. I'm sorry if this has been slowing you down! 

  • PaulZamora's avatar
    PaulZamora
    Community Member
    6 months ago

    Just now a new and odd behavior besides lag and system resource load; I cut and pasted text from one block to another and I got text plus formatting code in little black boxes like [paragraph] [b] etc.  I did a CTRL+V to paste text only. I couldn't grab a screenshot quick enough before I got the Not Available full screen error.  I shut Chrome and opened back up and the code and text were gone.  The Lag and drain on system resources still remain.  

    My suspicion is that the AI subprocessor OpenAI is dragging Rise and Storyline down.  

    One other thing that Rise has been doing is always opening in the AI hover everytime I go into a block. The Edit hover window kicks in and is always in the AI position.  I often have to scroll to get rid of it. I also do not have the AI version.  

    OpenAI issue:
    https://community.openai.com/t/chatgpt-slow-and-unresponsive-ongoing-issue/1123705

    https://learn.microsoft.com/en-us/answers/questions/2169487/severe-latency-in-azure-openai-services-(o1-and-o3