Forum Discussion

3 Replies

  • Hello IngridFos-34e84

    I see that you've opened a support case and that you're working with my colleague John Carlo. You're in excellent hands! 

    We'll continue the conversation over in your case. 
    Have a great start to your week!

  • Gabrielle's avatar
    Gabrielle
    Community Member

    Yes! This happened to me and my co-worker. To fix this, we had to uninstall the most up-to-date update (6.17) and re-install the May version. 

    • IngridFos-34e84's avatar
      IngridFos-34e84
      Community Member

      Grateful for your feedback. I tried that and unfortunately it did not resolve it.