Error Message When Trying to Publish to Review 360

Hi Chris!

I'm happy to step in and help!

Here are 3 troubleshooting questions to get us started:

• Are you only seeing an error when publishing to Review or publishing in general?
• Are you able to Preview the project without any error messages?
• Would you mind trying to import a project into a new project, and then publishing to Review 360?

If you can share the affected file that always helps get a better idea of what you're seeing on your end. You can either share it by using the Add Attachment button in this discussion or you can share it privately using this link. Either way, we'll be ready to troubleshoot and share our findings!

Hello! I have been encountering this same issue for the last 3 days and have tried all of the troubleshooting tips above. I'm at a loss! Help!

• Are you only seeing an error when publishing to Review or publishing in general? Only to publishing in Review. No issue publishing as LMS course.
• Are you able to Preview the project without any error messages? Yes
• Would you mind trying to import a project into a new project, and then publishing to Review 360? I did and received the same message on the new projects. (I tried 3 times)

Hello Lauren,

Thank you for those key details. I'd love to extend a hand!

First, we have these reasons and fixes for when that error strikes:

• There Was an Error Publishing to Review 360

If you're still stuck, our Support team can help understand the cause of the error better. They can assist in real-time while you publish a course to Review 360. Because you're on a Teams subscription, you have access to priority support and live chat here:

• Connect with Our Support Engineers

Hi there,

We have a project that is making changes to a series of courses (6 in all) that were developed in 2017.  I am getting this error on 4 of them while 2 of them published fine.

I have gone through the article posted above and none of those solutions appear to be the case.  I have a very fast connection and no firewall or network issues.

I fear there might be corruption in the file but it opens fine in Storyline.

I have tried to save as but no luck.

I am attaching one of the files in hopes that something can be saved.  

Rob

Ahh! Thank you!
Are mouse animations still Flash?
Would that be the reason?
I’ll try that on the other courses as well!

You are an eLearning Hero!

Yes, I just selected a different cursor and they published fine.

must have been a corrupted cursor graphic. 

Thanks for all your help!!!

HELP!  I have tried all of the solutions previously listed but am still unable to publish to Review 360 or LMS.   There are no special animations. It published fine on April 7 and have only made picture swaps and added quiz questions.  Haven't been able to publish since April 8th.

Hi Shelley,

I'm sorry to hear you haven't been able to publish your course! I've opened a case on your behalf with our support engineers to take a closer look at your file and figure out why this is happening.

Be on the lookout for an email with an upload link, and one of our teammates will take a look as soon as possible!

Both me and my colleague are having issues with this and receive this error message. I can see that you had issues yesterday with Review 360 and they are now resolved. Do you mind re-looking into this?

Thanks, Matthew.

We did have a brief incident yesterday, but we have not seen any additional reports. I've opened a support case on your behalf so that we can work with you directly and understand what you are seeing. You should be hearing from someone via email soon.