Forum Discussion
Error translating a Rise course
I'm trying to translate a Rise course from English to French. I've followed all the steps outlined in Rise. I've exported to an XLIFF file, I've run it through the company's machine translation engine and exported the translated file in the target language. When I try to import back into the course, I get en error message. I've translated courses before with no issues.
How can I resolve this? Other colleagues are having issues with translating this same course.
Hello LilyKreiting007,
I see that you've opened a case and are working with our colleague, Genelyn. You're in excellent hands! We'll continue the conversation over in your case, so everything is in one spot!
Have a great start to 2026!
5 Replies
Hi LilyKreiting007!
I'm sorry you've hit this snag when translating Rise 360 content!
First, please make sure you're in the Rise course from which you originally exported your XLIFF file to avoid issues importing the translated file. XLIFF files are content-specific, so they can't be exported from one course and imported into another. You also want to avoid editing your course after exporting your XLIFF; otherwise, you could have difficulty importing the translation.
It's possible something could be getting in the way within the XLIFF file itself. A properly translated XLIFF file should have both <source> and <target> segments. The source contains the original text, and the target tags, added by the translation tool, contain the translated text. For your reference, this is what a correctly translated file should look like.
If you're still having issues after those steps, please connect with our team through a support case. We're happy to review your files and troubleshoot further!
Thanks for your reply, Steven. I'll check the XLIFF file and submit a support ticket if needed.
Hello LilyKreiting007,
I see that you've opened a case and are working with our colleague, Genelyn. You're in excellent hands! We'll continue the conversation over in your case, so everything is in one spot!
Have a great start to 2026!
Hiya!
My team and I are experiencing a similar issue to this, with the same error -- we reviewed the XLIFF files that our translation program is spitting out and it doesn't seem to match the example photo that was included. . . We are seeing <source> and <target> tags, but they are different. . . ours lists it as <target state = "final">
Are we able to share what the final resolution to this is/was so we can keep troubleshooting?Hi MicahBHardt,
Sorry to hear you're also experiencing errors when translating a Rise course using XLIFF.
After checking LilyKreiting007's support case, I can confirm that we have this behavior logged as a bug in Rise 360. This bug causes:
- Importing an XLIFF file fails, and produces a "500 internal server error" in the console.
Also, we've determined that this bug is content-specific and occurs when the amount of Lesson content reaches a large volume. We've also observed other common themes, such as:
- A Custom Block is always present in the course.
- The bug does not occur if "Include HTML formatting" is unchecked when exporting the original XLIFF file.
Please let me know if these examples apply to your affected Rise course. I'm happy to include your voice in the bug report that's being tracked.
Looking forward to hearing from you!
