Forum Discussion
Exporting audio quality issues
A while ago I had some audio tracks that I recorded in storyline. I wanted to extract into mp3 and copy the files into a different .story project. However the audio quality of the extracted files was so poor as to be unusable. Is there away to increase the export quality of the .mp3?
- ChristophSchrteCommunity Member
Having the same problem here. I imported .mp3 files some time ago and now i want to export them. But the audio quality is very poor. Changing to "no compression" in audio options does not make any difference.
Hello ChristophSchrte,
I'm sorry to hear about the degraded audio quality after publishing your Storyline course.
I did not notice recent reports related to this issue, so it's possible that it is audio file-related. Does this happen to all your audio files or only to specific ones? If it only happens to a particular audio, would you be willing to share it with us here or privately in a support case? We can help test whether converting or re-encoding the audio will help.
If the quality loss occurs with all audio files, I recommend applying these steps to repair Storyline. Let me know how it goes, and I'll be more than happy to assist further!
- ChristophSchrteCommunity Member
Hi Eric,
thank you for your reply. I think there is a misunderstanding: The audio quality after publishing is fine. I am talking about the export feature. I attach a screenshot to this post in which it should be more understandable what I mean.The problem persists with different audio files and different storyline projects. The "compression" option does not make a difference. I also tested it in different audio players with no difference in quality.
I attach the audio file before and after exporting it from storyline. I also attach a file with the "no compression" feature enabled.
Thanks
Christoph
- JohnMorgan-c50cFormer Staff
Hi Janet,
Thanks for asking about this! I would love to get to the bottom of this for you! To help me get a better understanding of the issue, I have a follow-up question. Is the audio in your project recorded with Storyline 360? If so, here is a Peek video of the steps to have the compression settings enabled.
If you didn't record the audio using Storyline 360, can you please test the story file I've attached? I created it with an MP3 that wasn't recorded using Storyline 360. I was able to turn off the compression. I would like to know if you see the same behavior on your end.
I look forward to your response!
- JanetSnookCommunity Member
I am having the same issue, but even though my file is a .mp3, Storyline won't let me turn off compression. Help??
- ThaddeusAshclifCommunity Member