Forum Discussion
Exporting RISE to pdf not working
Giant pine scale RISE eLearning
Hi I am trying to export my RISE eLearning to pdf so that I can attach it as evidence in a report. However I am just getting a never end loop and no product exported. I recently updated my Articulate 360.
Hello everyone, 🎉
I'm happy to let you know we released a new update for Review 360. This update fixes the issue reported in this thread where users cannot export the correct feedback in PDF format on specific Review 360 courses. There's nothing to install for web apps. New features and fixes are immediately available.
Let me know if you have any questions about this update or the issue you reported!
Hey
I would just like to add some 'heat' to the discussion... I also need to demonstrate how easy it is to generate handouts of our lessons to my boss. I do have process interactions included (a lot!) but need this issue resolved this week due to the deadline, please.
Thanks so much
It's nice to know I'm not alone with this however, I too need to have a full pdf file this week. Also, where do I check "process blocked" that's mentioned?
Andrea
Thanks for letting me know this is impacting you as well, Doug, Iba, Anu, and Andrea.
Anu, for demonstration purposes only if you made a course that did not include a Process block you'd be able to export that as a PDF. You could use that as a working example to show your boss while our team continues to fix this up.
Andrea, you'll need to look in your lessons to see if you've added a Process block there. They look like this:
Hello again,
Yes, I actually do have a process block. Should I change that to something else to avoid any more delay?
Thanks,
AndreaAndrea Marlow
Sr. Instructional Designer
BUNN(r)
Quality Since 1840
217-585-3223 office
800-637-8606 corporate
andrea.marlow@bunn.com
www.bunn.com
Hi Andrea,
Perhaps you could use the Flashcard Grid option. Simply label the front of the cards Step 1, Step 2, etc... I would only recommend this if your content is minimal which will help avoid scroll bars on the backside. You can also reduce the font if the content is tight.
Doug
Thank you for that suggestion. I actually change the information to a timeline because I thought the information displayed better than using flashcards. I thought that would eliminate me waiting.
However, have I changed the information I tried exporting a PDF and received no output.
Hi Andrea,
If you've removed the Process block the course should export - can you check that the entire lesson is gone, not just removed content from it?
Hello,
I just tried exporting a PDF after changing the process block earlier and I did receive a pdf with all the content. Maybe I wasn’t patient long enough.
Thank you for all your support.
Andrea
Any updates on the PDF Exporting issue? I am rushing now haha delivery tomorrow =0/
Hi all,
Thanks for your patience - the issue where you couldn't export a course to PDF if it included a process block is now fixed.
Please let us know if you need anything else!
Belated thanks for fixing the issue!
Thanks Ashley and Development for addressing this. I appreciate it! Tried it and it works great.
Hi, I see this discussion is years old, but I'm currently getting an error (says, "Something Went Wrong") when I try to export a RISE course to PDF. I do have a process block in the course, but this thread suggests the issue was resolved.
I've tried exporting with Edge and Chrome. Any other suggestions?
Hi there, Jacob. If you're still having trouble exporting, would you mind sharing your course with my team? Click here to get the process started, and we'll send you instructions on how to send a copy to us privately. We delete all customer content once we're done troubleshooting.
Thanks!
I'm having trouble exporting to pdf as well, only for one course.
