Eyedropper Not Working on Extended Monitors (360)

After the last update (10/27/20 3.45.23393.0) my color picker is no longer working correctly. When I try to use the dropper the color selected box is halfway across the page. If I keep working at it I can sometimes manage to select the right color but it doesn't always stay. 

I discovered this same issue just yesterday.  I'm using the most recent version of 360 and once I disconnected my additional monitor  - it works.  However, having two monitors is more convenient when I'm working on projects so it'd be nice to not have to disconnect one to use the software.  Will there be another update to correct this?  

Hi Valesa and Barbie,

Thank you for reaching out and letting us know! 

A couple of questions for you as we dive in here: 

• May I ask what the current Display and Resolution settings are? 
• Does this happen in every file or just a specific file? 

Currently, I cannot recreate the issue in a new project file running the latest update. Here is what I am seeing when using a second monitor: 

If you can share a file with us where the issue is happening, we are more than happy to take a closer look! You can share files in this thread here, or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look.

Finally this issues appears to be fixed with the new updates. I just installed the new update for articulate and for storyline as well, and FINALLY I can use the color picker on my second monitor!

Hello, I am now experiencing this issue with the new update. My eyedropper only works if I disconnect my 2nd monitor, which majorly interrupts my workflow. Any advice?

Hi KC,

Thanks for popping in to share what you are experiencing and I'd be happy to help you with steps to prevent that workflow interruption.

Best recommendation when using multiple monitors:

• Be sure that the DPI for each monitor is identical.

Second best if you have different DPI settings:

• SL main window must be on the Primary monitor and "More Fill Colors" modal must be opened on the primary monitor.

Let me know if this works better for you.

Just piping up, for the SL team, to say that I'm still experiencing this issue. Color picker just chooses black for everything.

Hello Kris!

Sorry you're running into this issue! Have you tried Leslie's suggestions above? If so, we'll want to enlist help from our Support Engineers. 

• Connect with a Support Engineer

this still isnt working for me

This is still a problem! Installed latest patch last week, eyedropper doesn't work now. Also, you can't open player properties on a 4K extended desktop monitor.