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ded2's avatar
ded2
Community Member
10 months ago
Solved

Files Crashing on Review Upload

I apologize if this issue has been reported, but every time I try to publish to Review, the file will just about complete loading, then crash with an error message with the report (I uploaded the rep...
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Review 360
  • KendalRasnake-1's avatar
    KendalRasnake-1
    10 months ago

    Hi,

    I recently had an error when trying to publish to Review. I fixed it and perhaps this will work for you, too:

    • Launch the Articulate 360 program on your computer. (Not Storyline)
    • Sign out.
    • Sign back in
    • Go back into Storyline and attempt to republish.

    This webpage on Diagnostics might help, too. 

    Articulate 360: Running Diagnostics - Articulate Support

StevenBenassi's avatar
StevenBenassi
Staff
10 months ago

Hi ded2!

Sorry to hear you're having trouble publishing to Review 360!

Glad to see Kendal has been helping you. I noticed you've also opened a support case and connected with my teammate, Woojin. Great to hear that signing out, then signing back into the Articulate 360 desktop app solved your issue!

If you run into any setbacks moving forward, please let us know!

ded2's avatar
ded2
Community Member
10 months ago

Thanks for the speedy replies!