Forum Discussion
First page of elearning taking 3+ minutes to load
Hi everyone,
I have a 64MB Storyline360 course that starts with a language menu page (see attachment 1). Once the learner clicks on the appropriate location/language, they are taken to the appropriate scene. However, when I publish this file to Review360 or our LMS, it takes over 3 minutes to load the first page. See attachment 2 for the screen I see for those 3 minutes. Since it's happening in Review360 I assume this is on the Storyline side and not our LMS. (I only have a free trial with SCORM Cloud and this file exceeds the limit for that type of account).
There are several images throughout the course, but there are no videos or audio.
How can I improve this so the language menu/first slide shows up shortly after a user accesses the course? Requesting thousands of learners to wait 3 minutes for a course to load is not possible.
*Note that we've used this language menu in the past without issue, and never had a problem with large courses either.
4 Replies
I just tried again and do see some "fetch" loads that are taking a long time. How can I determine what this is?
Hi, McKenzieRude-ee!
I see my teammate tested your file and didn't experience the slow loading issue. You can reply to Phil in your support case to continue troubleshooting with them!
Hi McKenzieRude-ee I would recommend that when you view the course next time, hit F12 on your browser and select the Network tab to see what is taking so long to load.
The network tab will display all requests made from the content to the server. The key columns to check will be the Size to see if there are any oversized assets in your project that you are unaware of. It may also be that your project is attempting to load content from a 3rd party server and it is not responding. Lots to check under that tab, but the key will be finding out what is actively loading during those 3 minutes, or which server is not responding. A status of 200 is ok, and it suggests something has loaded without any issues.
Thank you! Everything shows 200, except 1 thing says 202... and I'm not sure what the "ping" is?
