Forum Discussion
Font is different in preview...
Hi All,
I am having an issue I have never experienced before. I am building slides using Inter as the font, as always, but when I look at the preview the font changes to something else.
I just had my laptop wiped and Windows reinstalled. I reinstalled the font and reinstalled Storyline, and our team templates etc. This is the only thing that isn't working as it used to. I must be missing something but I can't figure it out.
You can see the difference in the attachments here - one is the screen as it should be/looks in the project, and one is the preview.
Any help is so appreciated!
Suzanne
Hi SuzanneCarson-b!
Sorry to hear you're having issues with the Inter font from your Storyline course!
I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes Inter font to not look the same during preview, as it does while editing a course. I've linked this discussion to the bug report, so we can notify you as soon as a fix is in place.
In the meantime, as a workaround, we suggest using the OpenType Font format of Inter.
Thank you for your patience. I'm sorry if this has been slowing you down!
9 Replies
I had a problem recently where text seemed to be "ghosted". I also couldn't figure it out. In the end, in the Home ribbon, Font section, I used the "clear format" and then re-entered the text, and it worked. Articulate had a look at the project, and could not come up with a fix. It only happened on one project...
Thank you for the suggestion! I gave it a go and it didn't fix the issue this time I am afraid.
Hi SuzanneCarson-b!
Sorry to hear you're having issues with the Inter font from your Storyline course!
I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes Inter font to not look the same during preview, as it does while editing a course. I've linked this discussion to the bug report, so we can notify you as soon as a fix is in place.
In the meantime, as a workaround, we suggest using the OpenType Font format of Inter.
Thank you for your patience. I'm sorry if this has been slowing you down!
Hi Suzanne and others.
I am also facing the same problem with the "TemelYazı" font family. When used in the page design, it does not show the "Regular" form while previewing, it shows another font instead.
In the menu, it also shows another font from the font family.
No matter what I did, I could not solve the problem. Do you have any advice? StevenBenassi
I haven't found a good solution. And I have way too much content to go back and change the font of every slide 😞
The result is that most of my courses look fine/as they should, but where I have added new slides the font looks weird. 😣
Update - it seems that installing the OpenType format of the font has worked for me. I just have to rebold some things that should be bolded but aren't in the preview.
Hello cerikLisans19,
Thanks for reaching out!
- What file format are you using? I want to confirm that at this time, we do not support WOFF2 files.
- You mentioned that another font is showing when previewing. Are you able to identify the font that is replacing the regular font? It would be helpful to see a screen recording of this change in action.
- I'm curious if you re-upload the font files and preview your course, do you still experience this behavior?
I'd be happy to investigate further by reviewing your font files and viewing a link to your project file in this thread or privately in a support case.
Looking forward to hearing from you!
Hi Luciana, LucianaPiazza
- The fonts I want to use are .otf fonts.
- You will see all the problems in the screenshots. Menu fonts, header fonts are displayed with light version. The font in the page content is displayed with another font that is not defined. I have also added the actual correct screenshot.
- I cannot figure out why it gives such an error. The same document is displayed incorrectly on my computer but correctly on another computer.
- I formatted Windows, installed the fonts many times, and updated articulate storyline 360, but it did not work.
I am sharing the sample document with you.
I am waiting for your help to solve it.
Thank you very much.
