Fuzzy Images

Cool little video Ashley!

I'm on Chrome: Version 59.0.3071.115 (Official Build) (64-bit)

And yes, every "i" in Arial Narrow under 20 point (PPT) 12px Storyline is missing.

Yes, oddness...

Do you have the ability to screen share with me? Maybe we can troubleshoot together?

Hi Glenn,

Glad you liked my Peek! Its my favorite tool in Articulate 360. 😁 

I don't have screenshare capabilities, but I know a few other users have started Support cases about this same issue. Our team still isn't able to replicate it yet, but if you wanted I can start a support case for you and they'll be able to take another look at your file and settings. 

Is it only that font and font size? I checked your file again and even the smallest fonts on the slides display normally for me!  I recorded a quick Peek of that on a few slides to demonstrate it and confirmed I'm on the same build of Chrome. 

Hi Ashley,

Your term "oddness" is perfect here!

Initially I just made the font bigger but it didn't fix things so I simply changed the font from a narrow to Calibri just to make the problem go away. I did not test additional narrow or thin fonts.

However, with my new position, hardware, install etc. I'm simply not seeing the Articulate video clarity I've been so used to seeing. Yes, oddness.

If you think a support case is a good route to saving what's left of my sanity - I'm all for it!

Is there anything else you need from me?

Thanks!

Hey there Glenn,

You've given us everything we need! Our Support Team will take it from here. We've opened a case for you, so be on the lookout for an email from Support@Articulate.com. Someone from the team will reach out shortly!

Awesome! Thanks!

Hi Glenn,

I checked in on your case and saw that Miker was able to see it the behavior. Miker shared the following:

The issue appears to be specific to the following combination: 

1. A certain font (in this instance Arial Narrow), 
2. the HTML5 output, and 
3. Google Chrome. 

As you've noted, the workaround appears to be using a different font. Calibri appears to work correctly in the published output. 

He has also reported this to our team as a possible software bug, so we'll meet with them to figure out next steps.

Thanks again for your patience while we tested this out, and we'll share additional information with you once it's available.

Thanks so much for everyone's help on this, my "discovery..." LOL

I'll just avoid that font for now. Thanks again!

Hi all,

We just saw an update to Chrome (from version 59 to 60) and testing the links in that latest version allowed the missing 'i's to come back. Can you look at updating Chrome to see if you still are having difficulty? Here's a quick Peek at how to update Chrome. 

Hi Ashley,

Thanks for the continued followup!

I updated Chrome as you suggested. And my missing "i's" returned. Checking deeper, after Miker had explained that the hardware acceleration feature in version 59 was a default I should turn off, I checked its setting after the update to v.60 - it was still off.

1) The Chrome update does not effect that setting.

2) I set the switch for hardware acceleration back to on (as would be the default).

3) The "i's" were still good.

So, v.60 - regardless of the default setting for hardware acceleration seems to solve "The Mystery of the Disappearing Lowercase i's"... !

Thanks again for all your help everyone!

Mystery solved. 🕵🏻 

Really just an excuse to use that emoji... 😉