I don't understand why the quality of images I upload is so bad in Rise. They look fine in browser, but when I upload (and Rise compresses/crunches them) they get fuzzy, pixly and unprofessional. I upload i png, have also tried jpg - with much worse results. Any ideas? Attached an image showing what I see in Rise v. local browser.

Hi everyone! Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear. If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.

Hi Michele, I have images under 5 MB - pngs and jpgs and everything I upload looks very poor. I have tried everything I know along with the recommendation from Rise and the results are unacceptable. The images themselves when view on my mac is crisp. This issue really needs to be worked on! I don't think Rise should be doing the work for optimizing images, since it clearly is not working. Rise users should take that task on and upload the proper image size theirselves - maybe that'd work better.

I agree. 2 years is a long time to figure out a compression algorithm, and for the response to remain "we are working on it". I imagine it just hasn't been a priority, and it won't be until the community vocalizes the need. So I just wanted to add another voice here. This needs to be prioritized and a ballpark time frame would be appropriate, if only to maintain credibility in the forum.

Hi everyone, The only way I can get around this problem is to upload high quality, 300 dpi images to Rise. They have to be under 5 MB though, or they won't upload. If you use a graphic already sized for the web, the end result is unacceptable. Here's the article that finally helped me figure out what to do: https://articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses#images Kayla, I'm only guessing, but I think screenshots taken with iPhones and iPads may be larger files sizes than you can get from a Mac or PC desktop computer. It would probably be a pain to experiment with it, but it might be possible to get a more useable file by collecting your screen shots that way. That's my best guess, anyway. Good luck! :D

Hi everyone! I've noticed that images appear to get cut down to as much as 30% of their original image size, visibly impacting quality. Also, sometimes exported images are saved as JPG and others are PNG - is there a reason for this? I'm using a fairly time-consuming workaround: Export the Rise course Open the assets folder (content > assets) Open the folder of the original images (the largest original image is 3.3MB) Rename each original image to match the name in the assets folder (these names appear to change with each time you export FYI) Re-save as JPG as necessary Does anyone know of a faster workaround? I've noticed this issue has been happening for quite some time now, based on what I'm seeing in forums. Is there an ETA when this will be resolved?

Horrible quality when uploading images

AlyssaGomez
Staff
6 years ago
Hi Viki, great question!

This workaround only works in Rise 360. Do you have a blurry image in Storyline 360? If so, share a copy of your file with us here, and we'll take a closer look at it!
- AshlynRoberto
  Community Member
  3 years ago
  Hi Alyssa, I tried this and there was no change in my picture quality. You can see it in the background its squished and blurry. I tried to change it from Image Centered to Image Full Width but it cuts off the top and bottom /: I have tried this both with my PC's built in program Snipping Tool, and an outside screenshot from Screencast-O-Matic. I opened a case as well.
  - CNavarro
    Former Staff
    3 years ago
    Hi Ashlyn. Glad to see that you have a support case with us. I hope this gets resolved soon.
DduBois
Community Member
4 years ago
Hi there Renz,

Thank you - after I sent this I discovered the live chat feature on the support page and Hazel managed to get me sorted.

Looks like the _NOPROCESS_ tag needs to be duplicated at times for it to work, in case anyone else is struggling with this:

ImageName_NOPROCESS_NOPROCESS_.png

I really hope the dev team can get this sorted out soon.
LanceB
Community Member
4 years ago
4 years and still no fix for this? _NOPROCESS_ MAY improve some images (slightly), but if there is text on that image, it is still unacceptable. We are getting close to dropping Articulate 360 for another program due to this issue. Please fix!
MichelleSchnob
Community Member
4 years ago
Hello. I am experiencing this issue when I upload screen shots or anything with text. What's the update on the now 3 year old "fix" that is being developed?
EmmaSpencer-43a
Community Member
3 years ago
Hi all,

I am having the same problem with the image quality in Rise - does the _NOPROCESS_ workaround still work?
YannickSchillin
Community Member
3 years ago
Hi Articulate team!

I have encountered the same problem and discovered this thread and the workaround (with _NOPROCESS_ in the file name), which works great, so many thanks for this!

However, I still think that this is a problem that should be fixed after all these years, rather than just providing a workaround (which most people will never see – I've been noticing the bad image quality for a while now before finally stumbling upon this thread).

The solution seems straightforward: don't change the compression/format of uploaded PNG images to JPEG (which is for photos and will always perform badly on illustrations, screenshots, etc. which is what PNG is normally used for). So, just keeping the format of the original file would solve the issue, while still allowing Rise to optimise the file size.

Hope to see this fixed soon and wish you all a nice day!
- AshlynRoberto
  Community Member
  3 years ago
  Hi Yannick- I still cannot get my image to load clearer even with the add on into the name. It is in a PNG format and the title is "Capture_NOPROCESS_" I have tried the same with a .JPEG. What am I doing wrong?
MartikaCox
Former Staff
7 years ago
Hi Forvaltningssenter EPJ,

Sorry you’re having some trouble with this.

Our team has logged this issue and are working to get a fix out. I’ll reach out to you as soon as we have an update.

If I can help with anything else please let me know.
KaylaHambek-1bc
Community Member
6 years ago
I'm seeing this issue as well! We are using screenshots from our software product and attempting to upload them to Rise - they look great in our file browser and photo viewer, but they look pixellated in Rise. In some instances it might be related to Rise resizing them, but not in all instances.
AndrewGlennie-3
Community Member
6 years ago
I'm seeing this too with PNG format images. Has any progress been made on sorting this?
NicoleLegault1
Community Member
6 years ago
Thank you for sharing your insights with us Michele! Glad you found a solution.