I don't understand why the quality of images I upload is so bad in Rise. They look fine in browser, but when I upload (and Rise compresses/crunches them) they get fuzzy, pixly and unprofessional. I upload i png, have also tried jpg - with much worse results. Any ideas? Attached an image showing what I see in Rise v. local browser.

Hi everyone! Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear. If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.

Hi Michele, I have images under 5 MB - pngs and jpgs and everything I upload looks very poor. I have tried everything I know along with the recommendation from Rise and the results are unacceptable. The images themselves when view on my mac is crisp. This issue really needs to be worked on! I don't think Rise should be doing the work for optimizing images, since it clearly is not working. Rise users should take that task on and upload the proper image size theirselves - maybe that'd work better.

I agree. 2 years is a long time to figure out a compression algorithm, and for the response to remain "we are working on it". I imagine it just hasn't been a priority, and it won't be until the community vocalizes the need. So I just wanted to add another voice here. This needs to be prioritized and a ballpark time frame would be appropriate, if only to maintain credibility in the forum.

Hi everyone, The only way I can get around this problem is to upload high quality, 300 dpi images to Rise. They have to be under 5 MB though, or they won't upload. If you use a graphic already sized for the web, the end result is unacceptable. Here's the article that finally helped me figure out what to do: https://articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses#images Kayla, I'm only guessing, but I think screenshots taken with iPhones and iPads may be larger files sizes than you can get from a Mac or PC desktop computer. It would probably be a pain to experiment with it, but it might be possible to get a more useable file by collecting your screen shots that way. That's my best guess, anyway. Good luck! :D

Hi everyone! I've noticed that images appear to get cut down to as much as 30% of their original image size, visibly impacting quality. Also, sometimes exported images are saved as JPG and others are PNG - is there a reason for this? I'm using a fairly time-consuming workaround: Export the Rise course Open the assets folder (content > assets) Open the folder of the original images (the largest original image is 3.3MB) Rename each original image to match the name in the assets folder (these names appear to change with each time you export FYI) Re-save as JPG as necessary Does anyone know of a faster workaround? I've noticed this issue has been happening for quite some time now, based on what I'm seeing in forums. Is there an ETA when this will be resolved?

Horrible quality when uploading images

PamelaHill
Community Member
6 years ago
I says 5GB, not 5MB, right?

https://articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses#images
AnthonyKarcz
Staff
6 years ago
Hey, Pamela! Good eyes! 5GB is the default maximum for all types of files uploaded to Rise 360, including video and audio files. A 5GB image file would be really, really large. :)

As we work through this issue, I'll update our documentation with more targeted recommendations.
Justin
Staff
6 years ago
Thanks for your feedback, Ryan. I want to let you know we’re aware of the issue and are working on a solution, but I don't have a timeframe to share right now. We'll keep you posted in this thread!
- ReltonMcBurr613
  Community Member
  6 years ago
  As I'm reading similar threads on this issue, this has been an issue for over 2 years. 2 years ago, some on staff was saying they're working on a fix. Is there really no fix yet? I'm hoping to use Rise, but I can't embarrass my department with really bad images. Can I use whatever method your developers are using to embed the default images?
- RyanNiehoff
  Community Member
  6 years ago
  Two years is quite a long time to be "working on a solution". My concern is that there's any image compression happening at all. Most stock images or screen shots are captured with appropriate image sizes as well as the proper formats.
  
  Also, why are some of my original PNG images being converted to JPG? It's very random and I can't make sense of why this happens.
  
  We need an ETA - two years is more than enough time for analysis and determining how long it will take to fix. This tells me Articulate has not prioritized this. The workaround takes HOURS of replacing images because the images are always named differently with each export, and some of those images are flipped to JPG (so I have to re-save my original image as JPG before overwriting the output image file). This compression workaround exponentially increases development time for a tool that's supposed to be quick and easy.
  
  This now needs to be a priority. I have to make my team and VP aware as it may impact our future relationship with Articulate if they cannot pivot quickly to address big problems like this.
  
  Please let the community know asap of the ETA.
EvelineFariasHe
Community Member
6 years ago
Hello Crystal. I'd like to be added to the list of folks facing this issue and seeking an immediate fix. Both my videos and images look horrible and granular after uploading to Rise. It is very disappointing to see the final outcome.
- Crystal-Horn
  Staff
  6 years ago
  Sure thing, Eveline. You'll get an email from support so we can have a closer look at your experience. If possible, use the upload link in that email to share an example image file that is giving you trouble in Rise 360.
  
  Thanks for reaching out!
VikiRoss
Community Member
6 years ago
Great!!!! :) Thank you. Does this maybe work for Storyline 360 as well?
KarlMuller
Community Member
6 years ago
Great news, thanks!
BarryStoner-d3c
Community Member
6 years ago
Hi all,

The _noprocess_ fix does improve the images a lot, but I still have an issue with Chrome displaying them not as clearly as it should when the image is zoomed to 100% using the 'Zoom on Click' option. I really need this as it's screenshots of a new system which has lots of detail.

If I right-click the image and open it in a new browser window, the image is displayed how it should be.

The images appear clearly using Microsoft Edge and Firefox. But typically, my client prefers Chrome.

Any suggestions would be greatly received.

Thanks.
- Crystal-Horn
  Staff
  6 years ago
  Hi there, Barry. Could we get your permission to take a peek at an example image file for testing? If so, you can privately share it with us here. We'll delete everything when we're done troubleshooting.
  
  If not, let us know the image file type, dimensions, and size. It would also be handy to know what version of Chrome you're using. We'll see if we can reproduce this behavior!
  - BarryStoner-d3c
    Community Member
    6 years ago
    Hi Crystal,
    
    I would love you to be able to help here, as I've always prided myself on the how clear my screenshots are when it comes to creating software training.
    
    So to see the text in images blurry, it is very frustrating, as I have lots of system screenshots and most (if not all) are blurry in Chrome.
    
    I probably need to ask permission before I share a Review link with you, so I have attached some images for now.
    
    The image called 'The-three-OEE-metrics
BarryStoner-d3c
Community Member
6 years ago
Hi Crystal,

Just so you know, I've tried PNGs, GIFs, TIFFs and JPEGs, and they are all blurry when popped up in Chrome.

Thanks.
AlyssaGomez
Staff
6 years ago
Hi Barry,

I don't see that your image files came through, and we'd love to test them on our side. Could you please send those to us by way of this form? Thanks!
SergioRenato047
Community Member
5 years ago
The quality uploaded images still poor quality.
- KarlMuller
  Community Member
  5 years ago
  Did you use the _NOPROCESS_ filename fix?