I don't understand why the quality of images I upload is so bad in Rise. They look fine in browser, but when I upload (and Rise compresses/crunches them) they get fuzzy, pixly and unprofessional. I upload i png, have also tried jpg - with much worse results. Any ideas? Attached an image showing what I see in Rise v. local browser.

Hi everyone! Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear. If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.

Hi Michele, I have images under 5 MB - pngs and jpgs and everything I upload looks very poor. I have tried everything I know along with the recommendation from Rise and the results are unacceptable. The images themselves when view on my mac is crisp. This issue really needs to be worked on! I don't think Rise should be doing the work for optimizing images, since it clearly is not working. Rise users should take that task on and upload the proper image size theirselves - maybe that'd work better.

I agree. 2 years is a long time to figure out a compression algorithm, and for the response to remain "we are working on it". I imagine it just hasn't been a priority, and it won't be until the community vocalizes the need. So I just wanted to add another voice here. This needs to be prioritized and a ballpark time frame would be appropriate, if only to maintain credibility in the forum.

Hi everyone, The only way I can get around this problem is to upload high quality, 300 dpi images to Rise. They have to be under 5 MB though, or they won't upload. If you use a graphic already sized for the web, the end result is unacceptable. Here's the article that finally helped me figure out what to do: https://articulate.com/support/article/Best-Practices-for-Images-Videos-and-Audio-in-Rise-Courses#images Kayla, I'm only guessing, but I think screenshots taken with iPhones and iPads may be larger files sizes than you can get from a Mac or PC desktop computer. It would probably be a pain to experiment with it, but it might be possible to get a more useable file by collecting your screen shots that way. That's my best guess, anyway. Good luck! :D

Hi everyone! I've noticed that images appear to get cut down to as much as 30% of their original image size, visibly impacting quality. Also, sometimes exported images are saved as JPG and others are PNG - is there a reason for this? I'm using a fairly time-consuming workaround: Export the Rise course Open the assets folder (content > assets) Open the folder of the original images (the largest original image is 3.3MB) Rename each original image to match the name in the assets folder (these names appear to change with each time you export FYI) Re-save as JPG as necessary Does anyone know of a faster workaround? I've noticed this issue has been happening for quite some time now, based on what I'm seeing in forums. Is there an ETA when this will be resolved?

Horrible quality when uploading images

NicolaWhite-a26
Community Member
5 years ago
Hello Crystal,

I don't seem to be able to fix the fuzziness in my graphics (created in illustrator) either.
There is a small improvement when I export the PNG with 300dpi instead of 72dpi, but there is no additional improvement with the _NOPROCESS_ workaround.

I've sent the image file via the form. Could you please have a look?

Thanks!
- BarryStoner-d3c
  Community Member
  5 years ago
  Hi Eveline, I've found the _NOPROCESS_ works, but the quality can still look bad using Google Chrome if the images include text. I create lots of system-based training, so most images I use have a lot of small text in them, where clarity is required.
  
  In my tests I then right-clicked the image to open in a new tab and the image is crystal clear. So it has to be something to do with how Rise is zooming the image.
  
  In the end I had to resort to really high resolution images which seem to reduce the blurry text in Chrome for zoomed images.
  
  Thankfully, my client mainly uses IE11, and is not that bothered about the lack of pixel perfect clarity in Chrome. And I've learnt to live with it, as Articulate Support have said it is a bug.
  
  Thanks,
  
  Barry
AlyssaGomez
Staff
5 years ago
Thanks for sharing the image files with us, Eveline! Our Support Engineers are looking at those files as we speak, and you'll hear back from the team soon.
AlyssaGomez
Staff
5 years ago
Hello, Eveline,

I checked in on your case, and it looks like you're seeing this issue in Storyline 360, not Rise 360.

However, the _NOPROCESS_ workaround is intended for Rise 360 images. Thanks for continuing to work with Georvy in your case, and hopefully we can help you improve the image quality in your Storyline 360 course!
- NicolaWhite-a26
  Community Member
  5 years ago
  Yes, I did not realize I ended up in the Rise section! :)
  Thanks for your great customer support and swift follow up via e-mail!
FrazerGregory-a
Community Member
5 years ago
Awesome thanks so much.
- Crystal-Horn
  Staff
  5 years ago
  Thanks, Kaitlin! Let us know if we can help further, Frazer.
BuckBard-5088b9
Community Member
5 years ago
This does not work, as you can see from the attached image. My browser with my Rise360 course is overlaid over my image viewer. Clearly the uploaded image (name: types_NOPROCESS_.jpg) is being reduced in quality by a LOT. Why is the processing happening at all with these small images???
AlyssaGomez
Staff
5 years ago
Hello, Buck! I can see from your screenshot that the image looks quite blurry in Rise 360. Would you mind sharing that image file so we can test it from our side? If that works for you, you can send it privately by clicking here.
- BuckBard-5088b9
  Community Member
  5 years ago
  >>We’ve opened case number 02272308 for you.
  
  I attached the file to the case.
  
  On a related note, I've noticed every image I upload goes through some
  degradation. It's really noticeable when you have a lot of text in the
  image.
  
  Thanks.
  
  Buck
TexasTech
Community Member
5 years ago
The _NOPROCESS_ option is a good one for me, thank you!
AnnileeVillamar
Community Member
5 years ago
Hello! I noticed that there's no issue when using Chrome, but some of my graphics are washed out using IE and Edge. This is problematic if I have a quote against an image. Anyone else is experiencing this? I tried adding _NOPROCESS_ to the filename, but it didn't work.
AlyssaGomez
Staff
5 years ago
Hi Annilee!

Does the image appear washed out while authoring the course, or while viewing it as a learner?

Since Internet Explorer isn't a supported browser for authoring courses, you'll want to stick with using Edge, Chrome, or Firefox.

Can you share a screenshot of what you're seeing in Edge compared to other browsers?
MicahJacobson
Community Member
5 years ago
I used the "noprocess" workaround but it's not helping. I'm looking at this multi-year old thread and wondered if there were any developments. No process has had no impact on my images.