Forum Discussion
How do you pause the audio on a Storyline course when you toggle away from the screen?
I can't figure out how to pause the audio on a course when it's playing and you toggle away from that screen.
It appears to be working correctly when it's published in Reach. When previewing in SL and Review, it continued playing in the background when we toggle to a new window (Outlook, a different tab in Edge, etc.). If we continue to have an issue, I'll open a support case. Thanks for the response.
Hello RobShattuck,
Thanks so much for the update! It sounds like you are experiencing expected behavior when previewing and in Review 360.
Happy to help with any further questions in this thread or privately in a support case.
Have a great afternoon!
Hi RobShattuck,
When toggling to another application or window, it is expected behavior for the slide audio to continue to play.
- Do you want the audio to pause when you toggle to another element or layer within your slide or to another window entirely? It would be helpful to know more about your setup and what you're looking to accomplish.
- Have you modified any player settings or slide properties on your end?
- Where are you experiencing this? I'm curious if it is browser-specific and if testing another browser would be helpful!
We'd be happy to take a closer look at your .story file in this thread or privately in a support case to suggest further recommendations!
Looking forward to hearing from you!
If the other app window (that you toggle to) entirely covers the browser window where the course is playing, then for me the audio stops automatically. So maybe the workaround is to ensure that's the case – such as by using maximised windows.
If the other app doesn't entirely cover the browser window, then I'm not sure Storyline would have any way of telling that the focus has moved somewhere else.
