Forum Discussion
I can´t remove shadow from text
Hi, many captions in my project have a shadow that I can´t remove. Why?
I don´t want to apply the format brush (from a non-shadow text) because it would erase the bold format in some words. Thanks.
Hello Everyone!
I wanted to share some great news! We are no longer seeing the bug that caused shadows on captions to display even though the shadow setting was turned off in the default format.
Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
Manually typing text into a caption on a blank Storyline file works fine.
Any update on this bug being fixed? I've had this same issue for years, and I thought it had gone away, but unfortunately it's appeared again :(
Recreating the button is the only way I can solve it unfortunately.
Hi Alan,
We're still looking into the issue that was mentioned by my colleague Leslie, but we'll be sure to notify everyone in this forum once an update becomes available. Here's how we tackle bugs for your reference.
Thank you for adding your voice to this forum so we can monitor the impact that this has on our users.
We are running into this problem as well.
It is driving us crazy.Look at it this way. Years from now, you can tell people you were there when the problem was eight years old and nobody could fix it!
Kind regards,
DAVE HOWARD
858-205-5828 • dave@858creative.com
https://858creative.com
[A picture containing text, clipart Description automatically generated]
This is such a frustrating issue. As far as I can tell it mainly applies when people are using Button formats. It is absolutely ridiculous that this issue has not been resolved nor even as far as I can tell from this chain acknowledged by Articulate as an issue. Here's a screencap by the way demonstrating, that there is a shadow on the text and yet you can clearly see that the Text Shadow button is not active. The only way I've been able to resolve this issue is by rebuilding the button as a shape, which is extremely annoying.
Welcome to the world of Articulate Software 😄
your shadow looks interesting - if i create on new button with shadow, it looks different
can you please upload a small .story file with such a not deletable text shadow
Unfortunately, I went ahead and recreated the buttons. But it happens frequently, so if I run across another example, I'll send.
If it helps anyone, or Articulate tracking this problem down and solving it!!! In my case the persistent text shadow was tied to the bolded text on my button (all the text on my button was bolded). I had created a button, and at some point of tweaking added the text shadow; never again until Articulate fixes this! However, I was able to remove the shadow from the Normal state by highlighting the text and selecting the Text Shadow off, but this did not change the Hover or other states I had, nor could I get the shadow to turn off in the other states. Note, the Text Shadow acts a bit different if you have just the button selected, solid outline, or the text selected, dashed outline. I found out after trying different sequences, that if I went into Edit States, selected Hover state, highlighted all text on the button and turned the Bold off, then selected the Text Shadow on, then off, then reapplied the Bold text ... no more text shadow in the Hover state. Just turning the Bold on and off did not clear the text shadow, I had to turn all the bold off, select Text Shadow on and then off, then reapply the Bold ... I cannot say this will work for your case but might be worth playing around with if you are desperate until Articulate fixes this ... Cheers.
Ya'll will laugh at this. Articulate sends an email asking how likely I am
to recommend their software. My reply:"Not likely.
You don't fix bugs, you don't offer any legitimate support, and you charge
a ridiculous price from something that is essentially PowerPoint Plus."I was almost immediately contacted by the company asking me to elaborate,
to which I replied:"Attached is the beginning of a thread on elearning heros. I could attach a
dozen or more. This sort of thing is commonplace with Storyline, and
elearning heros is loaded with examples. I suggest you do your own
research..."The thread I attached was this one. They seem SHOCKED that such things
occur here - even though an Articulate employee is part of this thread!Of course, they assure me they'll get to the bottom of it! This thread is
already YEARS old. Not holding my breath...👍🏼👍👍🏽👍🏾👍🏿Best,Dave Howard858-205-5828
Hello Everyone!
I wanted to share some great news! We are no longer seeing the bug that caused shadows on captions to display even though the shadow setting was turned off in the default format.
Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
Doesn't seem to be fixed because I'm still having this issue. Text has shadow on it and button is clicked on, but I can't unclick it even though all the other buttons (bold, italics, underline, etc.) work just fine. This is driving me crazy and I'm really starting to dislike how glitchy this program is. Have never had issues like the ones I'm having now with any Adobe products. And yes, I have the latest updates.
YES. This is a holdover from Articulate’s initial deal with Microsoft to use the PowerPoint 200X toolset.
There is no more shadow in PowerPoint. Even Microsoft knew by 2013 that it was garbage that nobody wanted.Thanks Articulate!

Best,Dave Howard
858-205-5828
https://davehowardlearning.com/
https://linkedin.com/in/davehoward63
Hi, Steven:
I'm having this problem in a project I inherited. In the attached, you can see the light gray shadow, even though the shadow setting is turned off. If I turn on the Shadow, the List numbers become shadowed; if I turn off the Shadow, the list numbers lose the shadow but the text doesn't, as you see here.
Thank you!
Attached PNG is the current PowerPoint text tab. Shadow is not necessary.
I bet you $20 Articulate can't remove it because it will break captions and text boxes.
