Forum Discussion
Inserting template gets stuck every time?
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
Hey everyone,
Thanks for continuing to tell us your experiences. I have a couple of questions so we can continue to investigate a fix:
- Are you noticing that this happens if you add block templates to your lesson very quickly in succession?
- Also, if you're experiencing this issue, do you have a large number of block templates already? I realize "large" could be subjective, but if you've got a long list that you're scrolling though, we'd like to hear about it.
Thanks again.
Hi Hazel,
Q: Are you noticing that this happens if you add block templates to your lesson very quickly in succession?
A: Yes, inserting several block templates very quickly into the course will fail in most cases. I've found that once I've found the block template I want to use, hover over for two seconds before clicking it, will work most of the time.
Q: do you have a large number of block templates already?
A: Yes, we have a long list of block templates. Most frequently used templates are at or near the top of the list.
Another oddity I've seen, is that some block templates are more likely to fail, while others always seem to work.
Thank you, Karl! We'll investigate on our end and update this thread once we have more information.
This issue is happening to me today. I get the Inserting Template message and I am unable to Cancel it or remove it from my course.
Heather, see my post on the previous page. Until they fix this, we can remove stuck templates by deleting them just like any other content block. The delete button is actually there, it's just invisible. Move your mouse to the very top right of the block (where the delete button normally is) and click to delete.
Thanks so much for this info!
This is still happening for us. any update?
Hi folks - we have a new development. Are you double-clicking to add your block templates? Adding block templates to a lesson only requires a single click. We've seen that double-clicking on the template may be trying to insert 2 of that template, and causes the interminable loading.
Let me know what you think!
Double-clicking does seem to replicate the issue.
Always use only a single click.
Can confirm that the issue is also happening with a single click.
I have same problem...
We tried adding a simple continue block and this happened, now we're stuck on the loading template screen and can't cancel to remove it from our Rise content. Any troubleshooting steps for removing the loading block?
Hey Gaston, I used the tip from Pete Theodore to resolve. We're good to go now.
Same issue here. What to do?
It is still a reoccurring bug. Tried different browsers, different modes, cleared caches, used different computers even. Same glitch. Had to save a large section I had built as a block template and recreate it.
Sure slows down productivity.This happened to me a few times yesterday, the cancel button no longer works and I have a few lessons with this still stuck in them, thankfully it doesn't affect the published output.
I'm having the same issue. It' s been like this for two days now, and when I export the SCORM file, it shows up like this:
I've tried everything - duplicating the course, logging out and in again, other browsers... and the problem keeps appearing. Any advice? thank you!
