Forum Discussion
Inserting template gets stuck every time?
I have a course where i have created block templates for reuse throughout the course. This worked one or two times, but now when I chose to add a block and pick my template from the block library, it inserts a "inserting template" section into the course and never finishes.
Funny thing is, I can preview the course and the content shows up. I can go and edit other pages and then come back to this page and sure enough, it's still "inserting template". Block templates don't work for me. What can I do?
I have experienced this problem several times in the last few weeks and with increasing frequency. Even after clearing the browser cache and a re-start it does not work. Also the preview only shows this message:
Unknown type: pending pending
Same here since yesterday. Aweful since I work with block templates a lot.
Just found out: When refreshing the browser tab while Rise still seems to load the template, all of a sudden the loading process is finished and the template inserted.
... However, this is not a reliably functioning workaround.
Hi Gracen, Henrik, and Luka,
I'm sorry to hear you've encountered this issue again! I appreciate you sharing the workaround, Luka! Have you tried using a different network to see if it helps?
If the block template still won't load, could I have you connect with us in a case so you can share your Rise 360 courses with us? We'd like to dig deeper into this. We'll reach out soon after we hear from you!
I’ve found that if you hover your mouse over where the trash bin/delete icon is typically found (you will not be able to see it) it will change to a selector arrow and you can click as if the icon is there. This has always solved the problem for me. It’s yet another strange glitch in Rise, unfortunately. Hope this helps.
Annie White (she/her/hers)
Creative Director | Collective Next, LLC
@Eric: I am experiencing the same issue on different networks. Also, I will have no time today to open a case, and will be on holidays and only be back on Jan 8.
@Annie: Interestingly, this workaround doesn't work on my side.
Another workaround that might help sometimes: Double clicking the template 2 times will insert it 2 times (logically ;-) ), and while the insertion of the second one is still in "process", the first one is already there. You only have to click the invisible delete button on the second one, hahaha.
Hi, Annie and Luka!
Thank you both for updating this thread and sharing those workarounds which are certainly helpful to others in the community! Luka, if you'd like to connect with our team after the holidays, we'll be happy to review your project to dig a bit deeper and see what's going on!
Hi Kelly.
I tried it straight away and at first glance it seems to be working again without any problems.
Thanks for the quick help!Here, too, it worked immediately.
Thank you very much and happy holidays.
