Forum Discussion

robisorian0's avatar
robisorian0
Community Member
3 months ago

Is there an outage? I keep getting logout of my Rise 360 account

Hi, is there an outage or latency in Rise 360? Since August 5 at 7:40 am ET/ 7:40 pm Singapore time onwards we were having latency issue. It keeps on showing "Loading" then "Something went wrong". I also get logout of my account when I try to open a course I am currently working on. 

Big thanks! 

advice
community
other
rise 360

3 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 months ago

    Hi, robisorian0!

    I understand you're receiving an error when accessing your training. I'm happy to help! 

    • Is this happening with on specific training, or multiple? 
    • Are other team members getting the same error message?
    • Have you tried logging out and back in using a different browser or an incognito window?

    I'm not experiencing any delay accessing Rise 360 content. Please ensure that port 443 is enabled, and these endpoints are added to your organization's allowlist. You may need the help of your IT team for this! If the issue persists, I'd like to connect you with one of our Support Engineers so we can get this resolved!

  • robisorian0's avatar
    robisorian0
    Community Member
    3 months ago

    Hi, KellyAuner​ 

    • Is this happening with on specific training, or multiple? - no. from the moment I log in, I get prompted with series of different error message 
    • Are other team members getting the same error message? my team is getting the same experience (refer to the screenshots) 
    • Have you tried logging out and back in using a different browser or an incognito window? tried both Chrome and Edge, and we get the same latency. 

     

    We can access Rise 360 homepage and view review links, so I believe port 443 is enabled. 

    Thank you for your help! 

     

    • KellyAuner's avatar
      KellyAuner
      Staff
      3 months ago

      Hi robisorian0,

      Thanks so much for this additional information!

      I've opened a support case on your behalf since this behavior certainly isn't expected. One of our Support Engineers will be in touch soon via email to continue troubleshooting.