Issues with copy and paste images

Hi,

I am also experiencing the same issues with copying and pasting from two separate storyline files.  I always work on my hard drive and only copy completed works onto a storage disk as back up.

Why is this happening?  I also always update to the latest issue but this problem is still happening.  Perhaps it is a bug that has been transferred from update to update? Opening a support case does not seem to be the answer, since so many people are experiencing the same issue.

Using the fix above is helpful but really time consuming, especially when you are up against deadlines.

Please please resolve this issue. Thanks

Also have had this issue happen in the paste and currently happening in one of my files.

In this most recent case, a screen capture was pasted directly into Storyline (with no problem).  Then tried to copy and paste the image to another Storyline file and I only get the outline box of the image, but not the image itself.

Maybe pasting the original image from the clipboard is part of the problem? To others having this issue... are you pasting an image from the clipboard or inserting a picture from file? That might be a clue to the cause?

<specs: using latest version of SL, local drive, et cetera>

Hi Boots Bandoja, 

So sorry to hear you are experiencing this. I understand how frustrating that can be. I'm happy to help you!

I have some clarifying questions in order to assist you better: 

• What version of Storyline 360 are you using? 
• We recommend saving your .story file locally. Are you currently saving locally on your computer?
• Does the same issue happen when importing your project into a new project?

If you're using the latest version and you're still experiencing this issue, please reach out to our support team through a case. 

Experiencing this as well. I have several Storyline courses open (15 all in all) where I copy and paste images (with Visited state) some work, others do not. It's a hit or miss. I would like to understand why its happening.

Thanks,

Boots

Hi Dan, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are experiencing with copy/paste. 

Thank you for sharing the details of your experience.

I am happy to hear the workaround helped you.

If you need additional assistance, please don't hesitate to reach out to us in a support case! 

Hi, I can confirm that the problem still exists in a later build than the one you mention (3.64.27845.0), but it appears to be related to corruption in the source file as a result of in-use access privileges that don't get cleared out (i.e. when you try to open the file and it says that it's already in use by another copy of Storyline).

Frequently, if you just try to open the file again, it will open normally (as happened in my case). From then on, trying to copy/paste anything (layers, slides, buttons, images) would yield only bounding-box versions of these items, without any image resources.

I, however, tried creating and opening a duplicate of the source file (the one that had the stuff I wanted to copy to another file), as the 'already in use' alert suggested. Using the duplicate as the copy/paste source then worked flawlessly.

**UPDATE**

All of the above still holds true for the initial file *however*, upon working with subsequent files, and after correcting the initial issue, the problem started to consistently arise again in multiple files, indicating it's not just a corruption issue.

So far, the only reliable workaround I have found is the one suggested above, where you import the slide that has the items you want to copy/paste. Once within the same file, copy/paste works fine again.

Hi, everyone.

I just wanted to share that we no longer see the bug reported where copying/pasting an image from one Storyline file to another results in a transparent box outline using the latest build of Storyline (3.61.27106.0).

If you're using the latest version and you're still experiencing this issue, please reach out to our support team through a case. 

Hi Jen, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing what you are experiencing as well.

I can see that you are using a trial of Storyline 360, and this conversation is a bit dated before we implemented some of our Media Library functionality. Does the workflow using this tool work better for you?

Using Assets on Slides and Layers

If you're still experiencing an issue, please share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Found this thread and wanted to report that i am having the same issue. ive attempted to copy and paste (which ive done before on other slides without issue) and imported the slides based on this thread. 

Both of these attempts have the same outcome which is that some images on some slides only have the outline. 

I have the most current (trial) version and have my projects saved to my C drive. I will continue to attempt but will probably end up having to rebuild these. 

Hi Helen, 

You're not alone in trying to share files on a network or shared drive, it is an easy way to share that most people are used to.

As Crystal shared the issue comes to a head when two people are trying to access a file at the same time or even the file is continuously being synced to the shared drive. That syncing and multiple authors could cause issues as simple content that isn't saved or overwritten to much scarier thoughts like files that ultimately become corrupt and unusable. Once a file is corrupt, there is sadly no way to reverse it - so I hope that you're able to start working locally, as I'd never want you and your team to be in that position! 

Please let us know if you need anything else!