Forum Discussion
Matching quiz question submit button not working in Articulate Rise
We have created a matching question in Articulate Rise, but when we publish it as SCORM 1.2 and export the zip file and try to play it on local machine, then the matching question submit button does not work. When we publish it as TinCan, the submit button works properly.
It looks like this to be a bug. Is anyone facing the same issue? If yes, can someone suggest a solution?
Hello Everyone!
I have some good news to share! We are no longer seeing this bug that prevented matching quiz question submit buttons from functioning in a Rise 360 course.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
25 Replies
I recently created a matching quiz that worked perfectly in preview mode. However, after importing the content as SCORM 1.2 into SuccessFactors LMS, the submit button stopped responding it’s not clickable.
Could you please advise on what might be causing this issue or suggest a fix?
Hello TeeNaw,
Thanks for reaching out. I'm sorry to hear you're experiencing this behavior when trying to submit a quiz question response in your LMS.
To help isolate this behavior, I suggest testing the published output with SCORM Cloud. If the submit button works as expected when viewing the course in SCORM Cloud, please reach out to your LMS admin to see if something in their SuccessFactors environment is getting in the way.
However, if the same issue can be observed in SCORM Cloud, please connect with our team through a support case. We'd be happy to take a closer look at your project file!
Hi Mary!
Thanks so much for reaching out! Sorry to hear you've run into this snag with you're Rise 360 course not previewing. I understand your frustration.
I see that you've opened a support case and that you are working with my colleague John Carlo. You're in great hands!
We'll continue the conversation over in your support case.
Have a great start to your day, and happy developing!
I've just ceated a matching pairs exercise on Rise 360 but it will not preview. It will only select the initial card and then no futher action is possible. All other features are preveiwing for me. This is wasting a lot of my time. Any solution?
Hello Everyone!
I have some good news to share! We are no longer seeing this bug that prevented matching quiz question submit buttons from functioning in a Rise 360 course.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
I have the same issue. It would not go beyond question 8 on LMS through the shared link. It does work when registered into LMS.
Hi, Ali! If you access the share link directly, and not through your LMS, do you still seeing the same behavior? Thanks!
- Good news! We fixed the issue in Rise 360 where the submit button in matching quiz questions doesn't work when viewing published content in LMS.If the problem happens again, please share a Peek 360 screencast with us by clicking here, and we'll be happy to help!
Hi everyone! Thanks for letting us know you're having trouble with the submit button on matching quiz questions in Rise 360. While we haven't yet been able to reproduce this problem, we are working to nail down what could be causing this on your end.
Please open a case here and share more details about your course with us. We would appreciate it!
Hey everyone, I can confirm we're having the same issue with the submit button in drag'n drop exercises. We're using Docebo as LMS but since the bug seems to occur on different LMS now, it might be something with the SCORM file instead of the LMS.
However, the issue still exist. Does it work for anyone else?
Morning,
"In preview the "submit" butoon works perfectly fine, but then in the LMS (efront) the button does not function and the user gets stuck on the question." - Jane Neugebauer
Do you already have a solution for that problem?
The problem excists only when I choose "quiz" as content and not "Lesson".
If I only copy the link and put it on my LMS ist works but i have to be online.
Hi Laura, this sounds like an issue specific to your LMS. I suggest testing this with SCORM Cloud with debugging on. Please see this article on how to enable debugging mode. You can share this with your LMS admin, and they should be able to assist!
If you still have trouble, you can open up a case with us privately with your findings!
Hi Julie! Thanks for sharing your published course. I tested this in SCORM Cloud, and I didn't see any problems with the submit button. Here are a couple of things that you can try:
1. Make sure you are using a supported browser for Rise.
2. Upload your course in SCORM Cloud and check if you get the same issues.
If you don't encounter the error in SCORM Cloud, it may be an issue with your LMS, and it would be best to reach out to your LMS administrator for assistance. I hope this helps!
