Forum Discussion

RafaelWebster's avatar
RafaelWebster
Community Member
4 months ago

Microlearning not marking 'complete' status in the LMS

Hello everyone,  

I have tested various microlearning modules, but none of them seem to update the completion status in the LMS (Moodle). The status consistently shows as incomplete. I did manage to get a completion status once, but I’m unsure about it. Is anyone else experiencing the same issue?

SCORM cloud testing also shows the same.

Than you so much, 

Best, 

5 Replies

  • Hi RafaelWebster!

    Sorry to hear your Rise course isn't passing completion status to your LMS!

    Smart move testing the performance in SCORM Cloud as well. Since the behavior is observed in an LMS-test environment, it would be helpful to see a link to the Microlearning you've been working with. I've opened a support case on your behalf and sent you an e-mail, so you can share that privately with our team.

    We can continue the conversation through your case to keep all information in one place.

    • AllisonMenard's avatar
      AllisonMenard
      Community Member

      Hello Steven - I am having the same issue. Was there a conclusion with this issue? Would love to see or hear about how to fix this! 

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff

        Hello AllisonMenard

        I understand you are experiencing trouble with your Microlearning not updating the completion status in your LMS. While I do not see any follow-up in their case to share, I'd love to learn more about your setup! 

        • Are you experiencing this behavior with any other Rise 360 courses or Microlearnings you're working on or just when publishing this specific Microlearning to your LMS?
        • Rafael was using Moodle as their LMS. What LMS are you using?
        • Have you tried testing your course in SCORM Cloud? I'm curious if you can see a completion status there.

         

        It would be helpful to see a copy of the Microlearning that you've been working with. Feel free to include a share link in this thread or privately in a support case

        Looking forward to hearing from you!