Forum Discussion
Missing PDF Documents in published Articulate Presenter course.
I've attached two PDF documents in the Resources tab in Presenter. However, when testing the course in the LMS, I received an error message. I noticed the /external_files/ folder is missing. I've reattached the documents and republished several times but no luck.
3 Replies
Hi PhyllisGreen-6b,
Thanks for reaching out!
I'd like to ask a few questions to understand what's happening.
- Would you mind sharing how you're adding your PDF files to your presentation?
- Is your course's PPTA file present when you published your course?
- Would you be willing to share a copy of your Presenter 360 course here so we can test the behavior?
Looking forward to hearing from you!
Good morning, Jose.
Thank you for the response. I have resolved the issue; I realized I published the wrong file instead of the PPTA file.
Hello PhyllisGreen-6b,
I'm glad to hear the problem is now resolved on your end by publishing the correct file. Thanks for letting us know.
Please don't hesitate to reach out if you encounter other issues. We're happy to help!
