Forum Discussion
Missing SL 360 File
Aw, man. I had this problem a few months ago over the course of a few days. I was able to find one file (I tried so many things that I don't even remember how I recovered it) but not the other. I don't think Storyline likes the way OneDrive works. Even if you're working on your Desktop (which is always connected and constantly backing up to OneDrive), I think it fails to see it as a local drive if it's syncing to OneDrive.
Ultimately, I stopped using OneDrive and switched to a different backup solution. I've had no problems since then. I'm curious to see if others have some insight on what's happening!
Thanks for responding. I will check with my IT department and run your thoughts by them, because something tells me this is going to happen again. The good news is that I recovered the file as follows: Since it was in Review 360, there is an option to download the project. If I had not located this download ability, I would have lost six days of work. I guess the workaround is to publish to Review 360 daily, as a backup, but that is such a nuisance!
I submitted a case/ticket. Hopefully, Articulate will have a solution to eliminate this in the future. Thanks again!
rachelatkaiser Thank you for the education about One Drive. I noticed that the file was still syncing when I tried to save it today. I submitted a ticket to IT regarding One Drive and Articulate 360. In the meantime, I will take JHauglie recommendation regarding saving SL files, until and unless this matter is resolved. Thank you and sorry you experience the same issue too... so not fun!
As shared, the good news is that when I published the file to Review 360 on yesterday, there is a link to save in the cloud. As a result, I was able to download the SL. Therefore, I did not have to recreate the file. That was pure luck!
Hi Monica_J,
I'm glad to see our community members were able to assist you here!
My teammate, Robert, has been assigned to your support case, so you'll be hearing from them shortly via email. In the meantime, I'd like to reinforce what others suggested, of creating and saving content on your local hard drive to prevent file corruption. I'm so glad to hear you recovered your file!
KellyAuner thank you for your response. I will speak with my IT department because files are not being saved in the default location. Honestly, I think there is an issue with syncing One Drive and the desktop, as someone mentioned, which is creating an issue. Thanks again. I'm just glad that I backed the file up when I published it to Review 360. Otherwise, it would not have been as pleasant.
Whew! That's great news. What a relief to not lose any work. I honestly thought I was losing my mind or finally experiencing COVID brain fog when it happened LOL -- I was quite alarmed!
