NEW in Rise: Export for Translation

Hello,

We are having the same issue mentioned by Cameron Campbell and others. When our translation agency opens the XLIFF file in Logiterm (by Terminotix), the text has HTML formatting mixed in with the text. The same is true if you use the free tool from Brightec as recommended.

Hopefully this can be addressed as it's not feasible to translate when the HTML tags are mixed into the text.

Hi Ashley,

Thanks for this suggestion. I had not tried it before. If I understand correctly, although Rise has the Merriweather font available (for example), it's not complete and lacks non-Latin characters. This would certainly explain the problems we have been having. I followed the process with Merriweather font and created a custom font called "Merriweather Full." Unfortunately, it didn't solve the problem. Would you suggest trying this with other fonts? 

Hi Leslie,

Yes, I followed the steps and uploaded the full Merriweather font to Rise as a custom font called "Merriweather Full." The font loaded properly,  but the behavior in the module did not change.

Thanks for the additional information Kenneth - I've added this to the report filed so that our team can take a look.

Hi Ashley,

Thanks for following up. I see now that I missed a step in the procedure, the point where you select "languages" in the custom tab at Google Fonts. I just selected font types there last time. I will do this and report back.

Hi Ashley,

I created a new custom font that includes Latin, Latin Extended, Cyrillic, and Cyrillic Extended and called it Merriweather Complete. Unfortunately, although the behavior changed slightly, the letters with diacritics still show differently. This time they are smaller, rather than bold (see attached file). It's my understanding that standard Polish characters with diacritical marks are technically part of the "Latin Extended" family, so it may be worth trying to make a font with just that and see if I get a different result, but I'm not sure how the mere presence of Cyrillic in the font set should impact anything.

Any further thoughts at this point?

Here's another issue for you. We've exported a number of courses and we've been able to translate with no problem. But now, we have a course that's giving us problems. When we tried to import the translated xliff, we get a message that says:

"Import failed: Check formatting or re-export translation."

Just to make sure we hadn't changed something during translation, we even tried exporting the xliff file then importing it right back into the course without changing anything and we still get that same message. So, it appears that the xliff file is formatted incorrectly upon export.

Are there any characters we should avoid using that might be causing problems reading the translated file back in to the course? Any other ideas what might cause this?

Thanks!

hi the links on this page do not work?

Hi Aaron,

What links are you trying to access?

I know in the initial post that Kelly shared above, that is an image of what you will see within your Rise course. I wasn't sure if those may have been the links you were trying to click on.

Just let us know what you need some help with and we'd be happy to help you out.

Hey everyone!  I’m happy to let you know that we just made translating content in Rise even better.  You can check out the release notes here.

We fixed an issue where XLIFF translation contained components that some translation tools couldn't process.

The new version of Rise is live now, so just simply export your XLIFF translation again and let us know how your tool handles it!