Forum Discussion

DianeWestern-0d's avatar
DianeWestern-0d
Community Member
2 years ago
Solved

Outage Status Page Anywhere?

Does RISE 360 have a status outage page anywhere (as I would expect to find for cloud software)? Have been attempting to access RISE for  45 minutes to obtain access, two different browsers. Th...
rise 360
  • EricSantos's avatar
    EricSantos
    3 hours ago

    Hello everyone,

    I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.

    If you run into any issues using Articulate 360 going forward, please let us know.

AlyssaGomez's avatar
AlyssaGomez
Staff
2 years ago

Hi, Diane and Sandra. The Rise 360 dashboard is not loading for some users, but Rise 360 Share links are still working. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. So sorry for the trouble! 

TerryFreelan888's avatar
TerryFreelan888
Community Member
2 days ago

What's the point in having a status page when you clearly keep the truth from people and don't admit when you are having issues?

 

  • EricSantos's avatar
    EricSantos
    Staff
    2 days ago

    Hi TerryFreelan888,

    Thanks for sharing this and for flagging the delay. You’re right that there was an outage earlier that affected access to some Articulate 360 products. Our team was already working with our cloud service provider when those early reports appeared, and we updated the Articulate Status page as soon as we confirmed the impact.

    Everything is more stable now, and we’re continuing to monitor closely. I’m sorry to hear this caused disruption, and I really appreciate you taking the time to let us know.