Forum Discussion
Phone Numbers Disappear!
I don't see how to edit my post and it didn't make my URL clickable, so I'm replying here to make it easy to get to my Peek recording that shows the issue: Phone Numbers Disappear!
Hello RayCole-2d64185,
Thanks for the detailed report! This does look odd, especially since it happens when published to Review 360 but not in Preview. That helps us rule out an issue with the Storyline project’s setup.
Would you be willing to share the Review 360 link to the affected course here, or privately in a support case, so I can see if the disappearing phone number issue reproduces on my end?
Also, have you tried testing in the latest version of another supported browser?
Looking forward to your response.
Eric, thanks for the reply! I normally use the latest Chrome browser for Windows 11, which is the browser I used during the Peek recording. I just tried viewing the course in the latest version of FireFox for Windows 11 and did NOT experience the disappearing phone numbers problem. Microsoft Edge also displayed phone numbers in the course correctly.
I thought maybe there was some sort of security setting in Chrome that redacts phone numbers from the browser screen (maybe as a privacy protection?). But a bit of internet searching didn't turn up any setting in Chrome that hides or redacts phone numbers.
Here's a Review 360 link to the course in its current state: https://360.articulate.com/review/content/3ea5c45d-5b76-41b1-9e4f-9f17603ab02a/review
You have to get past a bit of intro material before you get to the hazardous waste label exercise, but it's still relatively early in the course overall.