Forum Discussion

Community Member

11 years ago

Solved

Play and Stop buttons greyed out in Timeline

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? Thanks!

storyline 360

MindieMosiman

Community Member

8 years ago

I'm running Storyline360 on Windows 7 Enterprise SP1.

The buttons are generally functional at first and then become unavailable. Once they're unavailable, they stay that way (on every slide) no matter if I click around to other slides or close and reopen my project.

Size doesn't affect things for me. Right now I'm encountering this with a single scene, 22-slide project.

The only thing that works for me is to undock the timeline and then redock it. Not a big deal since I figured that out, but still annoying.

JenniferShafley

Community Member

8 years ago

Mindie Mosiman

I'm running Storyline360 on Windows 7 Enterprise SP1.

The buttons are generally functional at first and then become unavailable. Once they're unavailable, they stay that way (on every slide) no matter if I click around to other slides or close and reopen my project.

Size doesn't affect things for me. Right now I'm encountering this with a single scene, 22-slide project.

The only thing that works for me is to undock the timeline and then redock it. Not a big deal since I figured that out, but still annoying.

This work around is not working for me.

Ali_Goulet
Staff
8 years ago
Hey Jennifer!

I'm sorry you're running into this too- thanks for letting us know. Our team is still investigating this issue, and I'd like to get a few more details from you to help track down the cause:

Are you running Windows 10 in a virtual machine on a Mac?

Where is your file saved to? Is it right on your C:Drive/desktop, or is it saved to a shared/network drive?

Are you seeing this happen in any other files- or just the one in particular?

Keep me posted- really appreciate it!

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and Stop buttons greyed out in Timeline","id":"message:774012","revisionNum":1,"repliesCount":85,"author":{"__ref":"User:user:498448"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:774012"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:774012"},"body@stripHtml({\"truncateLength\":200})":" \n Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? \n\n Thanks! ","body@stringLength":"248","rawBody":"

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?

\n\n

$\"\"$ Thanks!

","kudosSumWeight":0,"postTime":"2014-10-05T12:34:38.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:774012_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":125},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:774012":{"__typename":"Conversation","id":"conversation:774012","solved":true,"topic":{"__ref":"ForumTopicMessage:message:774012"},"lastPostingActivityTime":"2023-05-31T05:12:26.000-07:00","lastPostTime":"2023-05-31T05:12:26.000-07:00","unreadReplyCount":85,"isSubscribed":false},"ModerationData:moderation_data:774012":{"__typename":"ModerationData","id":"moderation_data:774012","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:774012_1":{"__typename":"Revision","id":"revision:774012_1","lastEditTime":"2014-10-05T12:34:38.000-07:00"},"ForumReplyMessage:message:774043":{"__typename":"ForumReplyMessage","id":"message:774043","conversation":{"__ref":"Conversation:conversation:774012"},"author":{"__ref":"User:user:295687"},"revisionNum":1,"uid":774043,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Play and Stop buttons greyed out in Timeline","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:774043"},"parent":{"__ref":"ForumReplyMessage:message:774040"},"body":"

\nMindie Mosiman\n
\n
I'm running Storyline360 on Windows 7 Enterprise SP1.
\n
The buttons are generally functional at first and then become unavailable. Once they're unavailable, they stay that way (on every slide) no matter if I click around to other slides or close and reopen my project.
\n
Size doesn't affect things for me. Right now I'm encountering this with a single scene, 22-slide project.
\n
The only thing that works for me is to undock the timeline and then redock it. Not a big deal since I figured that out, but still annoying.
\n
\n

This work around is not working for me.

","body@stringLength":"771","rawBody":"

\nMindie Mosiman\n
\n
I'm running Storyline360 on Windows 7 Enterprise SP1.
\n
The buttons are generally functional at first and then become unavailable. Once they're unavailable, they stay that way (on every slide) no matter if I click around to other slides or close and reopen my project.
\n
Size doesn't affect things for me. Right now I'm encountering this with a single scene, 22-slide project.
\n
The only thing that works for me is to undock the timeline and then redock it. Not a big deal since I figured that out, but still annoying.
\n
\n

This work around is not working for me.

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Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

In this update, we have implemented a fix for:

Timeline preview buttons weren't always clickable.

As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!

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I'm running Storyline360 on Windows 7 Enterprise SP1.

Size doesn't affect things for me. Right now I'm encountering this with a single scene, 22-slide project.

The only thing that works for me is to undock the timeline and then redock it. Not a big deal since I figured that out, but still annoying.

","body@stringLength":"593","rawBody":"

I'm running Storyline360 on Windows 7 Enterprise SP1.

Size doesn't affect things for me. Right now I'm encountering this with a single scene, 22-slide project.

The only thing that works for me is to undock the timeline and then redock it. Not a big deal since I figured that out, but still annoying.

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Play and Stop buttons greyed out in Timeline","moderationData":{"__ref":"ModerationData:moderation_data:774044"},"body":"

Hey Jennifer!

I'm sorry you're running into this too- thanks for letting us know. Our team is still investigating this issue, and I'd like to get a few more details from you to help track down the cause:

Are you running Windows 10 in a virtual machine on a Mac?
Where is your file saved to? Is it right on your C:Drive/desktop, or is it saved to a shared/network drive?
Are you seeing this happen in any other files- or just the one in particular?

Keep me posted- really appreciate it!

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