Forum Discussion

Community Member

11 years ago

Solved

Play and Stop buttons greyed out in Timeline

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? Thanks!

storyline 360

AshleyT-Pollard

Staff

8 years ago

Hi Angela,

Our team is still looking into this issue and hasn't found a consistent reason or way to reproduce it. Can you share a bit more about your environment and when/how you're able to see the buttons grayed out?

Also while you're working in Storyline - there are a few workarounds you could try to reactivate those buttons again:

Saving, closing Storyline and restarting
Switching between scenes and slides
Zooming in and out of timeline
Undock and redock the timeline.

Let us know any other insight into your set up, and we'll also keep you posted here as our team looks into this!

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Timeline","id":"message:774012","revisionNum":1,"repliesCount":85,"author":{"__ref":"User:user:498448"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:774012"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:774012"},"body@stripHtml({\"truncateLength\":200})":" \n Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them? \n\n Thanks! ","body@stringLength":"248","rawBody":"

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?

\n\n

$\"\"$ Thanks!

","kudosSumWeight":0,"postTime":"2014-10-05T12:34:38.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:774012_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":95},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?

\n\n

$\"\"$ Thanks!

"},"Conversation:conversation:774012":{"__typename":"Conversation","id":"conversation:774012","solved":true,"topic":{"__ref":"ForumTopicMessage:message:774012"},"lastPostingActivityTime":"2023-05-31T05:12:26.000-07:00","lastPostTime":"2023-05-31T05:12:26.000-07:00","unreadReplyCount":85,"isSubscribed":false},"ModerationData:moderation_data:774012":{"__typename":"ModerationData","id":"moderation_data:774012","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:774012_1":{"__typename":"Revision","id":"revision:774012_1","lastEditTime":"2014-10-05T12:34:38.000-07:00"},"ForumReplyMessage:message:774046":{"__typename":"ForumReplyMessage","id":"message:774046","conversation":{"__ref":"Conversation:conversation:774012"},"author":{"__ref":"User:user:10"},"revisionNum":1,"uid":774046,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Play and Stop buttons greyed out in Timeline","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:774046"},"parent":{"__ref":"ForumTopicMessage:message:774012"},"body":"

Hi Angela,

Also while you're working in Storyline - there are a few workarounds you could try to reactivate those buttons again:

Saving, closing Storyline and restarting
Switching between scenes and slides
Zooming in and out of timeline
Undock and redock the timeline.

Let us know any other insight into your set up, and we'll also keep you posted here as our team looks into this!

","body@stringLength":"747","rawBody":"

Hi Angela,

Also while you're working in Storyline - there are a few workarounds you could try to reactivate those buttons again:

Saving, closing Storyline and restarting
Switching between scenes and slides
Zooming in and out of timeline
Undock and redock the timeline.

Let us know any other insight into your set up, and we'll also keep you posted here as our team looks into this!

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Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

In this update, we have implemented a fix for:

Timeline preview buttons weren't always clickable.

As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!

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Hello Everyone! ✨

I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).

In this update, we have implemented a fix for:

Timeline preview buttons weren't always clickable.

As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

Update Authoring Apps

If you have any questions, please let us know in this thread or privately in a support case.

Have a great day!

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Thanks! Save, Close, Restart worked for me!

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Thanks! Save, Close, Restart worked for me!

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