Poor image quality in Storyline 360

Hi Tom,

Thanks for sharing these images here with us. Do you have the .story file in question too so that we could look at the differences there? If so, that would be really helpful so that we can see more about your story size, the scaling that's done when inserting the image, and then any other player settings. Also, was the screen capture created in Storyline or an external tool?

If you need to share those files privately, you can also reach out to our Support Team directly here. 

Hi Tom, thanks for the case number! I see you're already working with my colleague Renson, and he shared some insight into why you're seeing blurry screen captures. We can keep the conversation going in your case!

So frustrating the fact that we have bought a product that doesn't work properly in a crucial aspect like this. 

I have been trying to find a solution the past 2 days and nothing works for me. I have made dozens of testing attempts and the only conclusion is that in some projects images appear properly while in others, they don't.  Besides if I adjust the projects resolution from the normal 16:9 to something like 1920 x 1080 images work correctly although the project doesn.t 

Hi Teo,

I just responded to a similar post here, but it looks like you may be sharing some additional information.

We do recommend in our best practices documentation here to use images that do not need to be scaled up or down for the best quality.

As I mentioned in the other conversation, we'd be happy to take a look. You can even share here privately if needed.

Thank you for your time Leslie. I am submitting a case at the private link you gave me. 

I have been able to resolve some of my issues by saving as TIF instead of PNG or JPEG. 

Thanks for sharing what worked with the community, Katelin! I'm certain folks will find this pointer very helpful. ⭐️

What I'm really missing from the staff here is some kind of feedback like "we're working to resolve this once and for all in our next major update". You're trying to help people back and front here on their individual cases - which is nice - but the main issue remains unsolved. I in my personal case am unfortunately not able to share my files and was unable to resolve the problem, even after following all the different suggestions in this thread. Some screenshots just keep on coming out blurry while others - taken in the exact same way - appear crisp.

I think it's obvious by the sheer number of complaints and opened threads that Articulate is handling imported images in a way that causes blurryness in some projects and that's an issue that - to my knowledge - other authoring tools (I've worked with Captivate and iSpring without such issues) do not have.

Maybe the development team should shift their focus on that instead of adding one new feature after another to Rise. Don't get me wrong, Rise is a nice addition to the Articulate package, but Storyline is still the main software and selling point, isn't it?

Hi all,

Here is the reply I received about this issue on the 2018-10-25. Maybe this potential bug is still in a debugging process depending on its priority. No news since then.

Hi Gillian, 

Thanks so much for letting us know about this issue. I’ve logged it as a possible software bug. 

From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know! 

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs: https://articulate.com/support/article/How-We-Tackle-Bugs

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Let me know if you need anything else!

Renz Sevilla
Customer Support Engineer 
Articulate Support - http://www.articulate.com/support/

Hi Gillian! For those who are following along here, I wanted to add that the bug Renz and the team are investigating is related to WMF images appearing blurry in HTML5 output of Storyline 360. 

We've also identified another issue in this discussion where text and images can appear blurry in Chrome. 

We're monitoring both of these issues for impact and looking at next steps for reaching a solution. As soon as we know more, we promise to update you. Thanks for sticking with us on this!