Forum Discussion
PowerPoint Import Crashing since installing StoryLine 360 June 2025 Update
Since installing the June 17 2025 Update to StoryLine 360, I'm getting crashes importing PowerPoint files, even ones that worked 2 weeks ago. I have confirmed with a colleague who has the same problem.
I have created a blank PowerPoint with just a few slides with images and it imports fine. But more complex PowerPoint files that imported fine a few weeks ago, show the slides to import, but then crash when performing the import; even if I select only a few slides.
Does anyone else have a problem with PowerPoint import?
Colin
Hi Everyone!
Sorry to hear you've encountered this issue when importing PowerPoint content to Storyline!
I see that you have all connected with our support engineers, who confirmed this behavior was related to a bug in Storyline version 3.101.34880.0. I'm happy to share we just released a new update for Storyline, which includes a fix for this bug.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions, here.
Please let me know if you have any questions about this update, or the issue you reported!
9 Replies
Hi Everyone!
Sorry to hear you've encountered this issue when importing PowerPoint content to Storyline!
I see that you have all connected with our support engineers, who confirmed this behavior was related to a bug in Storyline version 3.101.34880.0. I'm happy to share we just released a new update for Storyline, which includes a fix for this bug.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions, here.
Please let me know if you have any questions about this update, or the issue you reported!
There's now a June 24 2025 version that fixes the issue. Thank you for the extremely quick fix, and I have to say how easy it was to roll back to an earlier version to allow me to continue working!
Well done articulate!
Seconded. Less than a week from the issue being reported to a fix being released is impressive.
Hi everyone,
Thank you for submitting a support case with our team!
I'd like to share an update regarding the issue. This is also for the benefit of other community members who may be seeing the same problem with PowerPoint import and have stumbled upon this thread.
Our product team is now actively working on a fix, and we'll update this discussion once it is available. For now, the workaround is to downgrade to Storyline 360, Build 100.
Please don't hesitate to reach out if you have additional questions.
Same here - I hope it's fixed soon.
I experienced the same issue, so rolled back to the previous version of Storyline 360 (May 27 2025: Build 3.100.34725.0).
This fixed the issue and Import of PowerPoint now works again. I've raised a support case.My colleague has just rolled back his version, and the same PowerPoint that failed this morning, is now working. There is definitely an issue with the June 2025 release IMHO.
I can confirm this. Rolling back to the May 27 release fixes the problem. I've raised a support case.
I am experiencing the same problem after installing the most recent Storyline 360 update. I cannot import PowerPoint files currently.
