Forum Discussion

Community Member

4 months ago

Problem with images

When I crop a transparent png image in, for example, 'Text & Image', the transparent areas turn black (cf. image 2 and 3 below). When I crop the bottom of an image with a white background, a thin bla...

e-learning development

other

rise 360

JoseTansengco

Staff

4 months ago

Hi StefanOst-ce314,

I'm sorry to hear that you encountered this issue. Have you tried testing the behavior using a different transparent PNG? I tested using the attached transparent PNG, but I was unable to observe any issues after cropping it. The same goes for cropping an image with a white background. Would you mind testing using the attached image files so we can isolate the behavior?
If only your image files are affected, please feel free to open a case with our support team here to have our support engineers take a look at your courses. Kindly include the PNG files shown in your screenshots so we can test to see what's causing the unusual cropping behavior.

SyntraDL

Community Member

4 months ago

Hi,

I use Photoshop and Illustrator to create my PNG images.

I have downloaded the images mentioned above and am experiencing the same issue with the transparent image. The non-transparent image does not have this issue.

Additionally, all images I have created exhibit this problem. I have not changed my workflow; I have always exported my images as PNGs with transparency from Illustrator or Photoshop.

These are screenshots of the result