Forum Discussion
Problem with previous button
Hello! I'm having a problem with custom previous buttons in Storyline. I have a page that has next and previous buttons. The timeline pauses after the entrance animation for the next button completes and the timeline restarts when someone clicks the next button and then moves onto the next slide. That works fine, the issue is with the previous button, I have a trigger saying jump to slide '...' when user clicks previous button. Instead of jumping the current slide reloads and it doesn't jump to where it is directed. I have tried lots of different things but nothing has worked, is it an issue with the timeline pauses? How can I fix it?
11 Replies
Hey em47!
It sounds like you might be running into a classic trigger conflict—based on what you said and without actually seeing the file, it could be a few things. Try this list of troubleshooting steps first, because this usually happens when the Reset to Initial State setting and your Timeline Pauses fight for control of the slide.Here is a quick breakdown of how to fix this so your Previous button actually jumps instead of reloading:
1. Change the Slide Revisit Property
The reloading behavior is almost always tied to the slide's revisit settings. If it's set to Reset to initial state, it tries to restart the slide from the beginning while also processing your jump trigger, which can cause a looping or blinking effect.
- The Fix: Open the Slide Properties and change When revisiting to Resume saved state.
2. Check the Trigger Order
Storyline executes triggers in a strict top-down order. If you have a trigger that pauses or restarts the timeline listed above your Jump to slide trigger, the slide might hang or reset before it ever reaches the Jump command.
- The Fix: Move your Jump to slide trigger to the very top of the list for that specific button in the Triggers panel.
3. Watch out for "Phantom" Triggers
If you duplicated this slide from another one, there might be a hidden navigation instruction interfering with your custom button.
- The Fix: Go to Story View. Look for any red arrows that don't belong. If you see an extra arrow pointing back to the current slide, right-click it and select Disconnect.
Pro Tip: Since your timeline pauses after the entrance animation, make sure the button trigger is set to When user clicks, not When timeline ends, since a paused timeline never technically reaches its end.
Let me know if that does the trick, or not! If not, please share a screenshot of your Slide View, Story View, Slide Properties, and the Trigger Panel if possible—that will help me or anyone else in the community narrow down exactly where the conflict is, especially when dealing with Triggers 🖤
Hi AmEy_Michelle,
Thank you for this but unfortunately I tried most of those before posting! I did change the slide revisit property to 'resume saved state' and now the slide just jumps to the next slide instead of just reloading the current one, which is different but still not what I'm looking for!Here are the screenshots you asked for, I don't know if they can help explain anything? It's usually that I've made a small stupid mistake that I can't see myself, so I would really appreciate a second pair of eyes!
Thanks,
em47Thank you for this but I think I tried most of these things before posting! I did just now change the slide properties to 'resume saved state' and now the slide jumps to the next slide instead of reloading. Here are the screenshots you asked for, any further help would be greatly appreciated!
Thank you for this but I think I tried most of these things before posting! I did just now change the slide properties to 'resume saved state' and now the slide jumps to the next slide instead of reloading.
Here are the screenshots you asked for, any further help would be greatly appreciated!
