Forum Discussion
Problem with 'Sequence Drag-and-Drop' on chromebooks
Our customers have problem with 'Sequence Drag-and-Drop' questions. About 1 in 10 computers looks when they try to answer this question type. It's been a problem for a while, so we decided to rewrite all these questions now.
We don't get this problem when we try it in our environment.
Anyone else having this problem? Could it be the special Swedish signs (åäö)?
Hi Marcus,
So sorry to hear you are running into this issue. I see that you have opened a support case with us and you are working with my colleague Renato. He will be in touch with you shortly. You are in great hands!
Thanks so much for this information as well! I'll share your most recent reply to Kelly with Renato so he is looped in on your browser experience on Chromebooks.
We'll continue the conversation over in your support case.
Have a great day and happy developing! ✨
Hi, I have customers with the same problem with the sequencing questions on a Chromebook. It does not happen every time. Is there a fix? See below for the original comment.
There seems to be a problem for some students (randomly) where the training glitches on the section of "What does whmis stand for? drag each box to the correct position." I have tried restarting the program and it just happens again. The boxes do not show up and all you can view is the question itself with the blue background. Any idea how to remedy this situation?
Hi OrvHaflid!
Sorry to hear you and your team are also running into this setback!
I have some follow-up questions to help me understand your environment a little better:
- Are the affected learners interacting with the drag-and-drop scenario on a touch-screen Chromebook? Or with a standard keyboard and mouse?
- Can the behavior only be observed when viewing the Storyline course through an LMS, or when published to Review 360 as well?
- Can the issue be replicated in other supported browsers, such as Microsoft Edge?
Also, if you're comfortable sharing the affected .story file, we'd be happy to take a closer look. Feel free to upload it here in the discussion or privately through a support case.
Looking forward to hearing from you!
The browser just stops working, they can't do anything. They must reload the page and start over. No error messages.
Yes, only Chromebooks. And not every time, about 1 in 10 is a number I received from a customer.
Hi Marcus,
Thanks for reaching out!
I'm sorry to hear that your customers are experiencing this issue. I'd like to ask a few clarifying questions to help me better understand the issue.
- For the users that are experiencing this issue, what are they seeing when they attempt to answer the question? Are they receiving an error message?
- Is this only happening for customers using Chromebooks?
They'll want to check that their devices meet the minimum system requirements. I'm happy to test your file on my end if you'd like to share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
