Publish to Video is Slow

Hi Desiree

I have had some feedback. Apparently this is because Storyline is a 32 bit application and so can access less RAM for video encoding than a 64 bit application, leading to bottlenecks.

There are lots of people asking for a 64 bit version on this forum, to allow us to make full use of the processing power of modern 64bit PCs. It would be good to hear if Articulate have this on their roadmap. 

Looks like this is an ongoing issue, is Articulate looking into a fix to streamline the mp4 encoding?  The speed it takes could affect deadlines and project completions.

Hi guys

This is an incredibly useful feature of Storyline, let down by its publishing speed.

I appreciate that rebuilding Storyline as a 64-bit application would probably be an enormous task, but how about creating a separate 64-bit utility in the 360 suite that could open a Storyline file and publish it as video?

Hi there - 

I'm experiencing the same issue as those in this thread.  Has there been any improvement?

Hi, to follow up on my experience... I sent the file to Articulate and it took them the same amount of time it took me to publish a file. A 2 minute video took about 20 minutes to publish. For me, a 5 minute video was taking over an hour. And I had 10 videos, all about 5 minutes - each of which took over an hour. I would like to continue using Storyline for remaining videos (about 20 of them) for this client but, unfortunately, am hesitant to do so because of the publishing speed, or lack thereof. 

Should I upload one of the 5 minute videos that are taking over an hour to publish so you can review it as there may be a different reason? 

Thank you! 

Michele

I am also encountering this problem. Publishing to video is excruciatingly slow with the latest version of SL360 (3.47.23871) on a very fast Windows 10 PC. However if I publish using the older version (3.36.21289) that is running on my slower Windows 8.1 PC, there is no issue!

I have looked at what is going on behind the scenes using Microsoft's Resource Monitor and it suggests that there are two background process that actually do the donkey work called Articulate.PublishToMp4.exe and encoder.exe. Tellingly when I publish with v3.36, the CPU usage of these processes are around 5% and 25% respectively. However with v3.47 the figures are 3% and 4%. Now whilst this is on a faster PC it strongly suggests to me that encoder.exe is not working properly and that this is the source of the problem.

Unfortunately this issue does not just affect pure video publishing but also standard HTML5 publishing for projects that include video, which for me at least, means pretty much all projects. So I do hope the problem is addressed ASAP.

Hey all, late to the game here, but I (and my teammates) have been experiencing this as well. It seems a little funny that "everyone" is having the same issues, and it's not getting resolved, and I don't think that anything in any of our files is causing the problem since we all have the same problem and we certainly cannot all have the same elements in our files. I have only started noticing this issue in the last 6 months. And it's super frustrating. 

I have found a fix though. We stopped using Articulate. Video production is much faster. Not the most ideal, but we can record, edit, and publish videos in the time it takes one small Storyline file to publish.

Same issue - 25 min screen capture course that I am publishing to video and so far, 4+ hours and its not finished encoding yet.  This on a new 64Gb Ram 3900 Ryzen AMD.  So its not the PC, its the encoding process in Storyline.  Currently I am about to give up... run the course and screen capture it using Camtasia.  That will only take me 30 mins. 

Looking at the resource monitor - most of the CPU cores are idle, the ones doing things are running at <20%.  Read/writing to M2 raided drives - that's not the bottleneck - can encode in Adobe a 4K animation with particles in less time!

Insane Articulate!  Remove the feature or fix it so it works in a timely manner!

Hi Jill,

Sorry to hear you're running into this! While I can see an 8-minute video taking a bit longer to publish, an hour seems too long!

Have you checked the compression settings to see at what quality the video is set to? We can also take a look at your file as well and see if we run into the same issues. Feel free to connect with us if you'd like a hand!

Hi guys,

I am experiencing the same issues with a 67sec video. The encoding gets up to about 95% complete and then hangs for over an hour. I still haven't been able to publish the video.

I've checked the link provided above - no luck.

Is this a known or ongoing issue?