Re-size 'handles' missing when working with Marker labels

Good morning Steven!

I am experiencing the same issue where the handles of the label do not appear.

I am working from a template which not upgraded from an older version of Storyline 360.

I have checked and Storyline is up to date (v3.67.28569.0).

There is Selected state to the icon and if I remove the state the handles return. This creates more work because then I have to add the state back.

Hi Steven! I apologize for the issues you are experiencing with the sizing handles on markers disappearing. I can understand how that would be frustrating.

Is this course you are working on upgraded from an older version of Storyline?

We have a bug reported where marker handles can disappear when a marker with states was upgraded to Storyline 360.

The current workaround is to remove the state, or hover over the edges of the text area for the resizable handle to appear.

We are tracking this issue and will keep you informed of any updates. 

Yes, this happens to me regularly. The sizing handles on marker labels disappear while I'm working on a course. It makes editing markers a hassle because I have to recreate them and reformat them every time I need to resize them. This is a course built in the most current version of Articulate 360, and I am current on all updates as of 3/31/2022. A sample slide is attached.

Well, isn't that odd! Technology tends to work correctly when others do it! Thanks for the video clip - super helpful way to illustrate fixes in these situations.

Hi Angie,

I appreciate you sharing your course so I could take a look! I successfully dragged the text label width, so I cannot replicate what you see in the file.

As a first step, you may want to try updating Storyline to the latest version or repair Storyline 360 to see if that helps!

I have also noticed this issue, and I don't believe the course was converted to 360 from another Storyline version. I have attached the SL360 file with the single slide where I have the markers.

I noticed when hovering over the top of the marker label that there was a double arrow to make it taller, and the ability to move its position, but no way to resize the width.

Thanks for following this issue!

Hi John,

Thanks for reaching out and sharing what you're experiencing! Is it possible that this course you're working on was upgraded from an older version of Storyline?

We have a bug reported where marker handles can disappear when a marker with states was upgraded to Storyline 360.

If not, please share your .story file with our team to take a closer look and provide some insight into why this is happening!

• Share your file with us.