Forum Discussion
Re-size 'handles' missing when working with Marker labels
I've noticed that the re-size handles (the small squares) regularly disappear from my marker labels making them impossible to re-size. I can move the location of the label by dragging but can't adjust the size. This is quite annoying and seems inconsistent. If I add another marker they can work on the new one but not on the old one!
25 Replies
Any update on this one? Same issue here as I can't resize the label at all. I can't even select it. If I double click I change the text but not the size. I really don't want a scroll bar.
Hi LeslieWilbourne!
I'm happy to help. Did you happen to duplicate the marker before trying to resize it? We're tracking a bug that causes the drag handles to resize the marker text labels to become invisible after duplicating a marker with a state. If you're comfortable sharing your file here or privately in a support case, we'll gladly take a closer look at what's going on!
Hi Kelly,
thanks for the response. I'll open a support case.
Hello KevinFreeborn-4,
Sorry to hear that you ran into this issue. We are currently tracking a known bug that causes the drag handles to resize the marker text labels to become invisible after duplicating a marker with a state. Would you mind verifying if this description fits how you built your markers so I can add you to the bug report? This way, we can notify you when a fix is released!
That may be the case. I probably duplicated a layer. I added a visited state to the markers. I also deleted and created a new marker because one of the markers did not close when another was opened which left the audio play on both markers.
Hello KevinFreeborn-4,
Thanks for the confirmation. I've added this community thread to the bug report, and we'll reach out as soon as we have news to share!
I had the same issue with the "drag handles" disappearing. What I discovered was they aren't gone just invisible. If I slide my cursor along the label's edge on the marker, I see the double headed arrow appear and can resize my label size. Here's a video https://app.screencast.com/HlXZwSuqT2MZi
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Hi Claudia,
I'm sorry to hear you're encountering this issue with the marker drag handles; I understand how this can be frustrating! Thanks for sharing the detailed steps to reproduce the problem on your end; they greatly helped my initial investigation.
I used the same Storyline version and tried to follow the steps; fortunately, the drag handles are still there and working as expected. Here's a 3-minute Peek recording showing my results.
If the issue persists and you're working on your local drive, try running these steps to fix possible installation issues. Please feel free to share a screen recording of your experience as needed; I may have done the steps incorrectly. I'm more than happy to assist further!
Hi
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Kind regards
TanyaHi Tanya,
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Experiencing the same issue. Never had Storyline 3, started with Articulate 360 updating ever since. Current version is: Build 3.78.30747.0
Now I spent some more time on this weird bug. What happens is this:- I create a slide with 2 markers. All was fine.
- I copied the markers to the second slide and renamed them. I could not resize the labels anymore, a scroll bar would appear. Repositioning worked. I tried the SHIFT-trick of W Gill, it worked on the first marker label, but not on the second. I closed Storyline and reopened it. Then the SHIFT-trick worked on the second label.
- I copied the markers again to the third slide and renamed them. Could not resize the labels.
- Deleted one of the copied markers and inserted a completely new one. Everything worked correctly. The second (copied)) marker could be changed with the Shift-Trick.
Painful.
I've had this issue too many times.
My workaround is holding SHIFT and then dragging the sides of the label.
I have just started building a new project and my apps are up to date. I'm having the same issue. I have managed to resolve it by zooming out to about 50% and the resize handles reappear.
Hi Judy,
Sorry to hear that you ran into similar behavior. Since you mentioned that your course was built entirely using the same version of Storyline, would you be willing to share a copy of it here or in private by opening a support case so we can take a look at why you are encountering issues with resizing markers?
If you're familiar with the previous version of Storyline 360 where your project file last worked properly, you can consider doing a downgrade your installation as a temporary workaround..
Hi, I'm also having this issue on a course created in the last couple of months. We've never had any other versions of Storyline. The marker has no other states and worked absolutely fine until I've come to do a couple of updates. The updates mean that I've changed the font so the text no longer fits - I have used the markers as instruction texts and there is at least one (often several) on every page of a fairly long course, so if these all need to be replaced, this will cause a ridiculous amount of work.
Hi, Lori!
Thanks so much for chiming in and sharing that you are experiencing the same issue as Steven. I understand your frustration. I appreciate you sharing what you have done so far in order to troubleshoot, that is all very helpful to know!
I went ahead and opened a support case on your behalf. You should hear from our team soon via e-mail.
Hope that you have a great weekend! ✨
