Forum Discussion

RebeccaRoehm-ed's avatar
RebeccaRoehm-ed
Community Member
5 years ago

Review 360 not playing audio

I have seen this problem a handful of times in the community but no solutions have been posted.  I uploaded multiple SL 360 files to Review and a few of them are not playing audio. The audio works...
Review 360
JoseTansengco's avatar
JoseTansengco
Staff
4 years ago

Hi Dave,

Thanks for reaching out! 

Most Chromium based browsers now prevent media files from automatically playing until a person has interacted with the web page. You can check out the official developer post from Google for this policy here. 

You'll need to add an interaction on your course, such as a play button on the first slide, to ensure that the audio file in your second slide will automatically play when the timeline starts. 

Let me know if this works for you!

LandonAyers's avatar
LandonAyers
Community Member
3 years ago
Joe Tansengco

Hi Dave,

Thanks for reaching out! 

Most Chromium based browsers now prevent media files from automatically playing until a person has interacted with the web page. You can check out the official developer post from Google for this policy here. 

You'll need to add an interaction on your course, such as a play button on the first slide, to ensure that the audio file in your second slide will automatically play when the timeline starts. 

Let me know if this works for you!

This answer needs to be communicated to others.  This has fixed my issue. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Landon!

    So happy to hear you found success with the steps shared by Joe earlier in the discussion! I'm sure other users discovering this thread will find this information very useful!

    Thanks for reaching out and happy authoring!