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RyanBrown-62e7e's avatar
RyanBrown-62e7e
Community Member
6 months ago

Review 360 Not Playing Sound or Video Automatically

Greetings, I am creating a short Storyline 360 project and am having difficulty getting the sound and video to work reliably and play automatically. There is supposed to be background music on th...
Review 360
storyline 360
RyanBrown-62e7e's avatar
RyanBrown-62e7e
Community Member
6 months ago

Update: there appears to be an issue with Review 360 if the first slide is on automatically advance, then it will not automatically play the audio and video on subsequent slides. I noticed for things published today.

EricSantos's avatar
EricSantos
Staff
6 months ago

Hi RyanBrown-62e7e,

I'm glad to see VincentLayne and ThomasHadley-78 have already chimed in here.

I understand that your second slide has background audio, and the third has a video. Also, this was working before. Would you be willing to share a copy of your Storyline file here or privately through a support case so we can run some tests with it, especially with that setup? We'd be happy to help check whether this issue is a result of a Storyline update and what version it happened in.

You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.