Forum Discussion
Reviewer can't access program
A new reviewer is trying to access a program to reviewer. When she creates an account she is directed to generic 360 page and not the program review page (see attached). How do I get her to the right place?
I've sent the link to the program which she clicks but it doesn't recognize that she's logged in and she cannot add comments.
2 Replies
Hello GeorgeMoureau,
Thanks for reaching out! I understand your new reviewer is having trouble accessing the Review 360 link you shared, even when using their Articulate ID.
- It looks like your reviewer is using Firefox as their browser. Is that correct?
- To access the content in Review 360, your reviewer just needs the link you've provided and one of these web browsers.
- Do they experience this behavior if they try opening your Review 360 link in a different browser or an incognito window?
- It might be helpful for your reviewer to check that these browser settings are set up to view courses properly.
- Is this happening with all Review 360 links you send to this reviewer, or just this one?
As a troubleshooting step, when viewing this course in Review 360, you can check that the Share Settings link is set to Anyone with the link.
If they're still having trouble accessing your course, I'd be happy to take a closer look at your Review link in this thread or privately in a support case to investigate why it redirects them to the homepage.
Looking forward to hearing from you!
Hello Luciana,
Oddly, resetting her time zone corrected the problem. Not sure why that's important however it worked.
Thanks,
- It looks like your reviewer is using Firefox as their browser. Is that correct?
