Forum Discussion
Rise 360 - Quiz issue
Hello, community,
I've encountered the following issue while testing a quiz in Rise 360.
In the settings, I've selected the randomizer for both the questions and the answers. During testing, I noticed that for some unknown reason, when selecting the correct answer, Rise shows feedback from an incorrect option—and vice versa.
In the attached image, the left side shows the question with all the feedback variants, while the right side displays the quiz. As I tried to illustrate with the arrows, I selected the wrong answer, the system correctly indicated that it was incorrect, but the feedback shown was from the correct answer. Is this a known error or is something new?
Hello Vasile_Tihon,
I'm happy to share that we just released a new update for Rise 360!
We've released a fix for the behavior you encountered, where the feedback was also shuffled when the “Shuffle Answer Choices” option is enabled in the quiz setting
There's nothing to install for web-based apps. New features and fixes are immediately available!
Please let me know if you have any questions!
4 Replies
This is one more example of the same issue. This time, I've selected the correct response, but received the feedback from the incorrect one.
Hello Vasile_Tihon,
Sorry to hear you’re also running into this. Thank you for sharing the screenshot and details!
This is a bug we’re currently monitoring, and it has been reported by other customers as well. We’re tracking all related reports and will keep you posted on any progress. As a temporary workaround, try turning off the “Shuffle Answer Choices” option in the quiz settings.
Let us know if you notice anything else that could help with our investigation.
Thank you for your response and the proposed solution. Turning off the “Shuffle Answer Choices” option seems to be a good workaround for now. Based on my observations, the feedback now corresponds correctly to the selected answer.
PS: I hope this issue will be solved soon
Hello Vasile_Tihon,
I'm happy to share that we just released a new update for Rise 360!
We've released a fix for the behavior you encountered, where the feedback was also shuffled when the “Shuffle Answer Choices” option is enabled in the quiz setting
There's nothing to install for web-based apps. New features and fixes are immediately available!
Please let me know if you have any questions!
