Forum Discussion

KarenHymel-f398's avatar
KarenHymel-f398
Community Member
3 months ago
Solved

Rise 360 Video CC issue

I'm not able to add a .vtt file to the Rise video. Do I not have access to it? Upload cc file?

 

Articulate 360
rise 360
  • Chris-Hurst's avatar
    Chris-Hurst
    3 months ago

    Select the language of the .vtt file first, then the upload button will become active.

3 Replies

  • Chris-Hurst's avatar
    Chris-Hurst
    Community Member
    3 months ago

    Select the language of the .vtt file first, then the upload button will become active.

  • TrainingFrencke's avatar
    TrainingFrencke
    Community Member
    13 days ago

    Hi,

    I have this problem also. I use ""Dutch" and then upload the file. I saved it correctly. When I select the file nothing happend. 

     

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      11 days ago

      Hi TrainingFrencke​,

      Sorry to hear that you're having trouble uploading captions to Rise 360.

      I see that you've already opened a support case being handled by my teammate, Christian. It looks like he sent an email with steps on how to share your Rise course privately for testing.

      We can continue the conversation through your case!