Forum Discussion
StevenBenassi
23 days agoStaff
Hi Stacy!
Sorry to hear you've run into this setback!
Have you confirmed the server being used to host the web content supports .VTT files? It's possible the .VTT files may need to be added to a list of acceptable file formats, allowed on the server. If that doesn't do the trick, please connect with our team through a support case. They'd be happy to continue troubleshooting with you!