Forum Discussion
Rise 360 Web Exports: CC not working
If you publish a Rise 360 Course to Web, the Closed Captioning does not work. If I look in the export file, the *.VTT file is there. Any help would be appreciated.
Hi Steven,
The Rise Courses are uploaded to AWS and being accessed via a link on a website. If I view the course from the exported course folder on my local desktop via a browser, the captions still do not show up.
Hi StacySpringer-6,
Thanks for the clarification!
I've opened a support case on your behalf so we can investigate what's going on. You'll hear from one of our Support Engineers via email soon.
