Forum Discussion
Rise and Review extreme lag
Hello,
There has been unbearable lag and unreliable course loading recently in Rise and Review. I will have to refresh my browser (tried Chrome, Edge, Firefox, all the same), every single time I want to load a page. It seems like your servers are under extreme load. Can we hope to see improvements soon? This is becoming unusable.
16 Replies
We occasionally experience some short periods of lag when using Rise, but nothing major that last for long periods of time.
Generally we experience pretty good and consistent loading times, even for our largest courses.
Recently our team across several countries have reported major slow downs, regardless of how complex a course is. It's simply not loading the Review pages or main menus without constant refreshes.
Hi Ros,
Recently we've seen an uptick in issues such as slow image uploads and a lag when inserting block templates. Our team is working on that issue, so hopefully we should have that resolved soon.
It sounds like the problem you're experiencing is more widespread, though. We'd love to investigate this further – could you share one of the troublesome courses with us in a case here?
The lag affects screen loading time as well. Please help!!
Thank you for alerting us of this, Angelia! Please tell me more about the lag you're seeing. Does the screen load slowly when you're editing a lesson? Do you also have a lag when typing text in that lesson?
Yes, to both the screen loading slowly and lag when typing.
Thanks Angelia for reaching out. We're investigating this issue. We'll make sure to let you know what we find!
Hi Angelina,
Our team is investigating the issue, but I don't have an ETA right now on when it will be fixed.
Could you provide some more detail about your courses that will help our team troubleshoot this problem?
- Does this happen with all courses on your Rise 360 dashboard, or just certain courses in particular?
- How many lessons do the lagging courses have?
- Do the courses contain lots of images?
- Are you using custom fonts or built-in fonts?
It just started late yesterday around 4 p.m.
The courses are not image heavy. No custom fonts. The lag occurs in all of
the courses. The course I'm working in now has two lessons and its
noticeably longer in it.
Thank you, Angelia. This is very helpful! We'll continue our testing and keep you posted on our progress.
Any news on the Rise lag time?
Hi everyone! I'm happy to let you know that we fixed the cause for the delay between typing and seeing your text on the screen. You should be able to enter text normally in Rise. Let us know if anything else comes up!
We're experiencing this issue today - delayed typing, typed text disappearing, general lag.
