Forum Discussion

DarrenColeman's avatar
DarrenColeman
Community Member
5 years ago

Rise Articulate SCORM Package not loading

Hello. When I try to update the SCORM package in existing courses the Rise course doesn't load. I've tested the package with a new xAPI and it works fine. This video explains the issue. https://...
rise 360
Renz_Sevilla's avatar
Renz_Sevilla
Staff
5 years ago

Thanks, ADA Egret for that insight!

Hi Darren! While some LMSs have a feature to allow admins to overwrite an existing course with a new version, this function is outside the scope of documented AICC, SCORM, xAPI, and CMI5 standards. Updating creates room for an updated course to cause trouble when "bookmarking data" is used to resume a course from a specific point or when missing or malformed suspend data doesn't match up with the course's data, causing an error when loading.

We designed a setting where course authors can always reset the learner's progress if an updated course presents a blank page to learners who resume after the update. Minor updates to a course package don't always require the complete flushing of in-progress student data, but if the blank page appears, you can set the course to reset learner progress to start the course again. If that setting isn't working and learners are still stuck, we'll be happy to help more!