Rise Articulate SCORM Package not loading

I thought everyone would be interested in my latest exchange with the Rise team:

"Thank you for your email Tyler.

I’m at a loss with this point.

“this can be due to what I’m changing in the course before updating the package in the LMS”

There is no need to change anything in the SCORM as my screen recording clearly shows there is an issue.

I will happily set up a video call to replicate the issue for you.

I believe Pankaj’s questions, which are more technical in nature need to be addressed.

I do not consider the matter closed as I fail to see how your approach is testing like for like.

There’s a growing community of people interested in this on the Community thread so I’ll share your response with them as well.

Regards, Darren

Excuse the brief email 📲

On 17 Aug 2021, at 21:44, Articulate Support <support@articulate.com> wrote:

Hi Darren,

I have been testing this in other LMS’s outside of SCORM Cloud. While I have been unable to replicate this issue consistently, this can be due to what I’m changing in the course before updating the package in the LMS. For example, changing text before overwriting a course may not affect resuming for learners, but adding or deleting slides can cause progress to be lost for users currently active in the course.

We have acknowledged that content won’t resume for learners if you update (overwrite) your content on an LMS. That article, published in July of 2017, can be found here:

https://articulate.com/support/article/content-wont-resume-after-updating-course-files

I understand this issue with resume functionality is affecting your course, but it is working as designed.

Let me know if you need anything else!

Tyler Braddick"