Forum Discussion
Rise courses across US & EU: Why are we still unable to transfer courses between data centers?
We started out on the US servers a long time ago, but as a public organization, we’ll probably have to continue using the EU servers. Furthermore, this transfer issue may prevent us from sharing modules with external partners.
It’s strange that Articulate hasn’t offered a solution yet (other than rebuilding everything block by block!). I see that this issue has been raised for at least a year, but the company hasn’t responded.
We’ll need to review this matter before our next renewal!
Hi annicksmeers-5a,
Thanks so much for reaching out!
Once you choose a region (EU or US), your Rise/Review content and collaboration remain within that region. While that does limit cross-region collaboration, we built it that way for customers who’ve told us they need strong data separation in order to maintain compliance.
I'd love to learn more about how this is impacting your team.
- How often do you run into this situation?
- Are there specific collaboration scenarios where it's creating the biggest challenge?
- Are you using any workarounds today?
These details will help our team better understand how this affects your workflow.
Hi Kelly
It affects everything in our work. The problem is not for the customers, that are new to Articulate, as they have the oppertunity to choose. The problem is for us that are long time customers. First problem is that we are bound to stay on US platforms, as manually copy paste recreating 621 courses and relinking them on all platforms will be a herculean task. We (as a public instutution) can be forced to leave american servers, but will then basically loose everything. The second and more pressing problem however is, that our collaborators are starting to create EU based Subscribtions, and this means that we are not able to share with them. This is not a cross-Atlantic-collaboration problem, which i agree is a narrow customer case, it is the fact that your most loyal customers in europe will be unable to share what they produce with collaborators because we "live" in the US.
There are no feasible workarounds, as we are a university, everything in the courses need to be verbatim as approved by the professors so the AI soloution is not viable, as it will change the content.
I run into the situation with our DPO critizising my use of an american based server weekly, and the other problem happens every time we start up a new collaboration.Thank you MikkelStaads177 for explaining the issue so well. Like you say: there are no feasible workarounds. And I just don't get it why it's so hard for Articulate to understand. They have been ignoring their long-time customers in Europe since these customers have started experiencing the issue (by accident, because obviously there was no clear communication about this from Articulate when the EU data center was launched). 😒
Thank you for keeping the discussion going, i was trying to answer the other Kellys questions, but i have been i direct contact with several different people at Articulate, and no, i think they feel secure that we won't leave and loose all our content. That is true for at least a couple of years, but cutting from 10 seats to one seat in our organisation and fasing out articulate from there will definetly be a possibility.
We must hope they come around though.
Hi MikkelStaads177,
Have you found any solutions around this? Some of my customers are angrily asking for their projects and I can't blame them.
Hi Kelly, We are waiting for a solution from Articulate—for example, the ability to export a Rise module from the US license and reimport it into the EU version.
We have been developing Rise modules for years; it is not feasible for us to rewrite everything under a new EU license.
It’s also impossible for us to share modules with our partners who aren’t in the same region as us.
Do you really want to keep your European customers? If so, allow them to retrieve their modules that are on the U.S. servers!
I moved most of our projects with this:
https://rise-magic-migrator.vercel.app/
- Publish your project to web in US side
- Put the zip in this app - it breaks the material to word documents
- Import module by module with Rise Magic Import AI.
- Go through the material. Everything is not perfect but it speeds a lot
Hi annicksmeers-5a,
Thank you for explaining what this means for your team and for answering Kelly’s questions so clearly. I understand what you’re running into here. Years of Rise modules built on the US data center, plus partners you can’t share with, is a real obstacle, and I hear the frustration in your last question.
It sounds like what you need is a way to carry your existing modules into the EU data center without rebuilding them, and to share your work with partners in other regions. At the moment, there isn’t a way to export a Rise course from a US subscription and import it into an EU one. The US and EU data centers are kept completely separate, so courses can’t be transferred or sent as copies between them, and I don’t have a timeline to share.
For partners in another region, a Quick Share link can at least let them view your content, since Quick Share links can be shared outside of your organization, though they can’t edit it. I know that’s not the full answer you were hoping for, and I appreciate you laying out your situation so clearly.
High Eric, I am in the same position and I am not the only one. I can't begin to express how dissapointed we are with the lack of viability to our request. Isn't any way? for example to sign some transfer papers to do it legaly ok? I don't know what is the real problem so far but a year has passed and we are still in the same point.
