Forum Discussion
Rise keeps on deleting any change I make
I'm also experiencing issues with text entry in Rise. I know I had the issue minimally when I developed my first course in Rise about a year ago, but now it's quite frequent...although it goes in streaks. I'll be typing and suddenly it will either disappear or skip my cursor to a completely different spot. This happened intermittently for my coworker as well. Any resolution other than "signing out," which hasn't resolved the issue for me?
Hi there, Tessa. I'm really sorry you're having that experience. Nobody wants to waste time redoing work.
We know of one situation where the cursor moves: When typing a URL in the middle of your text block, you may see the cursor jump back to the beginning of the text block. It sounds like you're experiencing something more involved if you're losing text, however.
We'd recommend doing a clearing of your browser cache and a restart to see if anything is interfering with Rise 360 authoring. If that doesn't hep, please reach out to us here so we can work with you directly on a solution.
Thanks, Crystal! Yes, our issue has been pretty much across the board. I appreciate the quick reply and the suggestion. I'll give that a try this afternoon and will keep you posted on if that seems to work.
Hi Tessa! It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
