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NatalieWenzelow's avatar
NatalieWenzelow
Community Member
7 years ago

Rise lesson is jumping down to storyline block at start

Hello,

I have imbedded a Storyline module into my rise lessons and at the start of each lesson it jumps down to the Storyline block automatically. I think this has to do with the Storyline timeline automatically starting, but I do not know how to fix it. Can anyone help please?

Thanks,

Natalie

16 Replies

  • Hi Beth,

    Sorry to hear you're still running into this issue! Would you mind sharing the Storyline file with our team so we can take a closer look?

    If that works for you, you can send it privately by clicking here.

  • Thank you so much Alyssa!!

    Everything works as it should now!

    Beth, I reverted to a previous version of Storyline while the bug was getting fixed. Maybe this solution could help you in the interim? Best of luck! 

  • Hi! I am having the same issue. My Storyline 360 is up-to-date and still, the course in Rise is jumping directly to the Storyline block. I tried the "continue" button and it worked, but it is not the best solution for my project. I was wondering if there is another way to have it fixed. Thanks

  • Hello, Flavia! So sorry you're still dealing with this. 

    Would you mind sharing the Storyline file with our team so we can take a closer look?

    If that works for you, you can send it privately by clicking here.

  • KyleYates1's avatar
    KyleYates1
    Community Member

    Hello,

    I was having this issue as well.  I'm not sure if this will help anyone else, but I fixed it by adjusting the first slide a bit.  The first slide originally had unassigned triggers, a pause timeline trigger, a show layer trigger, and then on the layer was the button to advance slide.  

    I changed this to no unassigned triggers, no timeline pause or show layer trigger, and the button on the base layer.  Of course, the slide has to be set to advance by user since there's no timeline pause.

    Works for me now

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff

      Hello!

      I quickly wanted to share that we are no longer seeing this bug, Rise 360 course is jumping to the Storyline block if the 1st slide has a video, in our latest version of Storyline 360. 

      I'd recommend using Storyline 360 (Build 3.61.27106.0) or later.

      If you need to reach our Support Team, we are available in this discussion or in a support case.